Connect Gorgias to GBIF

Both apps 23Gorgias 15GBIF 8

• Trigger
  New ticket

  Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.

• Trigger
  New ticket message

  Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.

• Action
  Add customer

  Create a new customer profile. POST https://{domain}.gorgias.com/api/customers

• Action
  Add tag to ticket

  Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array

• Action
  Create Ticket

  Creates a ticket

• Action
  Create Ticket Message

  Creates a Ticket Message in an existing ticket

• Action
  Delete ticket

  Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find customers by email

  Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers

• Action
  Get customer

  Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}

• Action
  Get ticket

  Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Get Ticket Message

  Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.

• Action
  List ticket messages

  List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages

• Action
  List tickets

  List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets

• Action
  Update customer

  Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}

• Action
  Update ticket

  Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}

• Action
  Find datasets

  Search across all datasets registered with GBIF (occurrence datasets, checklists, etc) by query text, type, publishing org, or country. GET https://api.gbif.org/v1/dataset/search?q=&type=&publishingCountry=&limit=&offset=. Returns a paged list of matching dataset summaries (key, title, type, publishingOrganizationKey).

• Action
  Find occurrences

  Search occurrence records indexed by GBIF using structured filters (scientific name/taxonKey, country, dataset, date range, geometry, basisOfRecord, etc). GET https://api.gbif.org/v1/occurrence/search?q=&taxonKey=&country=&limit=&offset=. Returns a paged list of matching occurrence records (species observations/specimens with location, date, recordedBy, etc). Max 300 records per page, hard offset+limit cap of 100,000.

• Action
  Find species

  Full-text search over name usages (species/taxa) in the GBIF Taxonomic Backbone and other checklists. GET https://api.gbif.org/v1/species/search?q={query}&rank=&status=&highertaxon_key=&limit=&offset=. Returns paged list of matching name usages (key, scientificName, rank, kingdom, etc).

• Action
  Get dataset

  Retrieve full details of a single GBIF-registered dataset by its key (UUID). GET https://api.gbif.org/v1/dataset/{key}. Returns dataset metadata: title, description, type, license, publishingOrganizationKey, doi, citation, etc.

• Action
  Get occurrence

  Retrieve a single occurrence record by its GBIF occurrence id. GET https://api.gbif.org/v1/occurrence/{gbifId}. Returns the full occurrence record: taxonomy, location (lat/lon/country), event date, recordedBy, dataset, media, etc.

• Action
  Get species

  Retrieve a single name usage (species/taxon) record by its GBIF usage key. GET https://api.gbif.org/v1/species/{usageKey}. Returns full taxonomic details (scientificName, kingdom, phylum, class, order, family, genus, rank, taxonomicStatus, synonym, etc).

• Action
  Match species name

  Fuzzy-match a scientific name string against the GBIF Backbone Taxonomy to resolve it to a canonical taxon key. GET https://api.gbif.org/v2/species/match?name={name}&rank=&kingdom=. Returns the best-matching usageKey/scientificName plus a confidence score and match type (EXACT/FUZZY/HIGHERRANK/NONE) — the standard way to resolve a free-text species name into a stable GBIF key.

• Action
  Parse scientific name

  Parse one or more free-text scientific name strings into their structured components (genus, specificEpithet, authorship, rank, etc) using GBIF's name parser. GET https://api.gbif.org/v1/parser/name?name={name} (repeat name= for multiple). Returns a list of ParsedName objects — useful for cleaning/normalizing user-entered species names before other lookups.

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