Integration

Connect Gorgias to DialMyCalls

When something happens in Gorgias, your agent does the next thing in DialMyCalls. Describe it in plain language and the automation is built, tested on every branch and kept running.

Gorgias2 triggersGorgias13 actionsDialMyCalls2 triggersDialMyCalls21 actions

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What do you want Gorgias and DialMyCalls to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Gorgias and DialMyCalls

Triggers and actions 4 triggers · 34 actions

Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
Trigger
List Incoming Texts
Triggers when a new text message comes in to your DialMyCalls number.
Trigger
New Contact
Triggered when a new contact is added to your DialMyCalls address book.
Action
Add a Contact
Adds a contact to your DialMyCalls account, optionally placing them in one or more groups.
Action
Add a Group
Creates a new contact group in your DialMyCalls account.
Action
Add a Recording (From Phone Call)
Creates a recording by having DialMyCalls call a phone number so the person can record the message over the phone.
Action
Add a Recording (From URL)
Creates a recording in DialMyCalls from an MP3 or WAV sound file at a web address you supply.
Action
Add a Recording (Text-to-Speech)
Creates a recording in DialMyCalls by turning text you supply into a spoken message, in the voice and language you choose.
Action
Delete a Contact
Deletes a contact from your DialMyCalls account.
Action
Delete a Group
Deletes a contact group from your DialMyCalls account.
Action
Delete a Recording
Deletes a recording from your DialMyCalls account.
Action
Get a Contact
Returns one contact from your DialMyCalls address book, including their name, phone number, email and the groups they belong to.
Action
Get a Group
Returns one contact group from your DialMyCalls account, including its name and how many contacts are in it.
Action
Get an Incoming Text
Returns one text message that came in to your DialMyCalls number, including who it came from and the message body.
Action
Get a Recording
Returns one recording from your DialMyCalls account, including its name, length and the web address of its sound file.
Action
List Call Broadcasts
Returns all the call broadcasts in your DialMyCalls account.
Action
List Caller IDs
Returns all the caller IDs on your DialMyCalls account, including whether each one has been verified.
Action
List Contacts
Returns all the contacts in your DialMyCalls address book, with their names, phone numbers and email addresses.
Action
List Groups
Returns all the contact groups in your DialMyCalls account, with each group's name and contact count.
Action
List Recordings
Returns all the recordings in your DialMyCalls account, with each recording's name, length and sound file address.
Action
List Text Broadcasts
Returns all the text broadcasts in your DialMyCalls account, with each one's message, recipient count and send time.
Action
Update a Contact
Updates a contact in your DialMyCalls address book. Fields you leave blank are left as they are.
Action
Update a Group
Renames a contact group in your DialMyCalls account.
Action
Update a Recording
Renames a recording in your DialMyCalls account.

Each app on its own

The other way round: DialMyCalls to Gorgias