Integration

Connect Gorgias to Crossref Metadata Search

When something happens in Gorgias, your agent does the next thing in Crossref Metadata Search. Describe it in plain language and the automation is built, tested on every branch and kept running.

Gorgias2 triggersGorgias13 actionsCrossref Metadata Search6 actions

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What do you want Gorgias and Crossref Metadata Search to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Gorgias and Crossref Metadata Search

Triggers and actions 2 triggers · 19 actions

Trigger
New ticket
Fires when a new ticket is created in Gorgias. Poll GET https://{domain}.gorgias.com/api/tickets ordered by created_datetime, or vendor webhook event ticket-created.
Trigger
New ticket message
Fires when a new message is added to a ticket. Poll GET https://{domain}.gorgias.com/api/tickets/{id}/messages, or vendor webhook event message-created.
Action
Add customer
Create a new customer profile. POST https://{domain}.gorgias.com/api/customers
Action
Add tag to ticket
Apply a tag to a ticket. POST https://{domain}.gorgias.com/api/tickets/{id}/tags or PUT ticket with tags array
Action
Create Ticket
Creates a ticket
Action
Create Ticket Message
Creates a Ticket Message in an existing ticket
Action
Delete ticket
Delete a ticket by id. DELETE https://{domain}.gorgias.com/api/tickets/{id}
Action
Find customers by email
Search/list customers, filterable by email and other criteria. GET https://{domain}.gorgias.com/api/customers
Action
Get customer
Retrieve a single customer by id. GET https://{domain}.gorgias.com/api/customers/{id}
Action
Get ticket
Retrieve a single ticket by id. GET https://{domain}.gorgias.com/api/tickets/{id}
Action
Get Ticket Message
Look up one message by its id and return its details, including its body, subject, channel, sender, receiver and whether the customer can see it.
Action
List ticket messages
List messages belonging to a ticket. GET https://{domain}.gorgias.com/api/tickets/{id}/messages
Action
List tickets
List tickets with optional filters (status, customer, tags). GET https://{domain}.gorgias.com/api/tickets
Action
Update customer
Update fields on an existing customer record. PUT https://{domain}.gorgias.com/api/customers/{id}
Action
Update ticket
Update fields on an existing ticket (status, priority, assignee, tags). PUT https://{domain}.gorgias.com/api/tickets/{id}
Action
Find funders by query
Search the Crossref Funder Registry for funding organizations matching a free-text query. GET /funders
Action
Find works by query
Search Crossref's bibliographic metadata for works (articles, books, conference papers, etc.) matching a free-text query, with optional filters and sorting. GET /works
Action
Get funder
Retrieve metadata for a funding organization and its suborganizations by funder ID. GET /funders/{funder_id}
Action
Get journal
Retrieve information about a journal by its ISSN. GET /journals/{issn}
Action
Get member
Retrieve metadata for a Crossref member (publisher) by member ID. GET /members/{member_id}
Action
Get work by DOI
Retrieve full Crossref metadata for a single work given its DOI. GET /works/{doi}

Each app on its own

The other way round: Crossref Metadata Search to Gorgias