Integration
Connect Freshworks CRM to Unleashed Software
When something happens in Freshworks CRM, your agent does the next thing in Unleashed Software. Describe it and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshworks CRM and Unleashed Software to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Freshworks CRM holds the contacts, accounts and deals; Unleashed Software holds the customers, products and orders. Connecting them means a won deal in Freshworks CRM can open a customer record and a sales order in Unleashed Software, and later deal changes can be pushed onto that order, without anyone retyping it.
Example flows
What Freshworks CRM can start in Unleashed Software
When New Deal in Freshworks CRM
then Add sales order in Unleashed Software
When New or Updated Deal in Freshworks CRM
then Add customer in Unleashed Software
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshworks CRM and Unleashed Software
Triggers and actions 6 triggers · 31 actions
Trigger
New AccountPolling trigger: fires when a new sales account is created. Sorted by created_at descending.
Trigger
New ContactPolling trigger: fires when a new contact is created. Sorted by created_at descending.
Trigger
New DealPolling trigger: fires when a new deal is created. Sorted by created_at descending.
Trigger
New or Updated AccountPolling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
Trigger
New or Updated ContactPolling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
Trigger
New or Updated DealPolling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
Action
Add Note to ContactAdds a note to a contact (targetable_type=Contact) in Freshworks CRM.
Action
Create AccountCreates a new sales account in Freshworks CRM.
Action
Create AppointmentCreates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
Action
Create ContactCreates a new contact in Freshworks CRM.
Action
Create DealCreates a new deal in Freshworks CRM.
Action
Create TaskCreates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
Action
Find Account by NameLooks up a sales account by name using the lookup endpoint.
Action
Find Contact by EmailLooks up a contact by email address using the lookup endpoint.
Action
Find deal by custom fieldSearches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
Action
Find deal by nameSearches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
Action
Find deal stage by nameSearches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
Action
Find pipeline by nameSearches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
Action
Get AccountRetrieves a sales account by ID in Freshworks CRM.
Action
Get ContactRetrieves a contact by ID in Freshworks CRM.
Action
Get DealRetrieves a deal by ID in Freshworks CRM.
Action
Update ContactUpdates an existing contact by ID in Freshworks CRM.
Action
Update DealUpdates an existing deal by ID in Freshworks CRM.
Action
Add customerAction
Add productAdds a new product
Action
Add purchase orderAction
Add sales orderAction
Add stock adjustmentCreates a stock adjustment in Unleashed for a warehouse, setting new quantities and values for one or more products.
Action
Get stock adjustmentReturns one Unleashed stock adjustment by its GUID, with its number, warehouse, reason, status and adjusted product lines.
Action
List customersLists customers in Unleashed, optionally filtered by code, name, email, type, currency and more. Returns the first page (up to 200 customers).
Action
List productsLists products in your Unleashed account, optionally filtered by code, description, barcode, brand, group, customer or modified date.
Action
List purchase ordersLists purchase orders in Unleashed, optionally filtered by status, dates, supplier, warehouse or order number.
Action
List sales invoicesLists sales invoices in Unleashed, optionally filtered by customer, dates, status, invoice or order number, and payment status.
Action
List sales ordersLists a page of sales orders, newest-modified first, optionally filtered by customer, status, warehouse or date range.
Action
List suppliersLists suppliers in the Unleashed account, optionally filtered by supplier code, contact email or modified date.
Action
Update productUpdates an existing product by GUID. Only the fields you fill in are changed; every other field keeps its current value.
Action
Update sales orderUpdates an existing sales order in Unleashed. Only the fields you fill in are changed; everything else on the order keeps its current value.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshworks CRM and Unleashed Software, answered
Can something happening in Unleashed Software start a scenario?
No, the listed Unleashed Software side is actions only, such as Add customer, Add sales order and Update sales order. Every scenario starts from a Freshworks CRM trigger like New Deal, New Contact or New or Updated Deal.
How do we avoid creating a customer in Unleashed Software twice?
The check happens on the Freshworks CRM side, using Find Contact by Email or Find Account by Name before the Add customer step runs. The agent tests each scenario, including a repeat deal for an existing contact, before it goes live.
What can start an automation from Freshworks CRM?
Any of Freshworks CRM's 6 triggers in the catalog, including New Deal, New or Updated Deal, New Account and New Contact. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Unleashed Software when something happens in Freshworks CRM?
Any of Unleashed Software's 14 actions, including Add sales order, Update product, Update sales order and Add customer. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Unleashed Software to Freshworks CRM?
Unleashed Software has no triggers in the catalog today, so automations start in Freshworks CRM. If you need the other direction, ask: your agent reads Unleashed Software's API documentation and adds it.
Do I have to build a connector for Freshworks CRM or Unleashed Software?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.