Integration
Connect Freshworks CRM to Pylon
When New Account fires in Freshworks CRM, your agent runs Create Account in Pylon. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshworks CRM and Pylon to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshworks CRM can start in Pylon
When New Account in Freshworks CRM
then Create Account in Pylon
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshworks CRM and Pylon
Triggers and actions 6 triggers · 43 actions
- New Account
Polling trigger: fires when a new sales account is created. Sorted by created_at descending.
- New Contact
Polling trigger: fires when a new contact is created. Sorted by created_at descending.
- New Deal
Polling trigger: fires when a new deal is created. Sorted by created_at descending.
- New or Updated Account
Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
- New or Updated Contact
Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
- New or Updated Deal
Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
- Add Note to Contact
Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.
- Create Account
Creates a new sales account in Freshworks CRM.
- Create Appointment
Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
- Create Contact
Creates a new contact in Freshworks CRM.
- Create Deal
Creates a new deal in Freshworks CRM.
- Create Task
Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
- Find Account by Name
Looks up a sales account by name using the lookup endpoint.
- Find Contact by Email
Looks up a contact by email address using the lookup endpoint.
- Find deal by custom field
Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal by name
Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal stage by name
Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
- Find pipeline by name
Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
- Get Account
Retrieves a sales account by ID in Freshworks CRM.
- Get Contact
Retrieves a contact by ID in Freshworks CRM.
- Get Deal
Retrieves a deal by ID in Freshworks CRM.
- Update Contact
Updates an existing contact by ID in Freshworks CRM.
- Update Deal
Updates an existing deal by ID in Freshworks CRM.
- Add internal note to issue
Adds an internal note to a Pylon issue. Internal notes are not visible to the requester.
- Add tag
Creates a new tag in Pylon that can be applied to accounts, articles or issues.
- Add task
Creates a task in Pylon with a title and optional details such as assignee, due date, account, project and status. Returns the new task.
- Create Account
Creates a new customer account in Pylon with its name, domains, owner, tags and other details.
- Create Account Activity
Creates a custom activity on a Pylon account's timeline.
- Create Call Recording
Creates a call recording in Pylon from your own call recorder, including its transcript, and returns the new recording. Requires the Custom Call Recorder integration to be enabled in Pylon.
- Create Contact
Creates a new contact in Pylon with a name and optional email, account, phone numbers and portal role.
- Delete account
Permanently deletes a Pylon account by its ID or external ID.
- Delete issue
Permanently deletes an issue in Pylon.
- Find Account by Name
Finds Pylon accounts by name, by exact or partial match, returning the matching accounts.
- Find contacts by criteria
Returns the contacts that match the specified search text and/or filter.
- Find issues by criteria
Returns Pylon issues matching a text search and/or a filter on fields such as state, assignee, account, tags or dates.
- Get account
Returns a single Pylon account by its ID or external ID, including its domains, owner, tags, channels and custom fields.
- Get contact
Returns a single contact, including its emails, phone numbers, account and custom field values, by its ID or external ID.
- Get issue
Returns a single Pylon issue by its ID or issue number, including its custom field values. An error occurs if the issue is not found.
- Get user
Returns a single Pylon team member by ID, including their name, email addresses, status, and assigned roles.
- Get Users
Returns the users in your Pylon organization, optionally including deactivated users.
- List accounts
Returns all accounts in your Pylon organization, including their domains, owner, tags and custom field values.
- List contacts
Returns all contacts in the Pylon organization, including their emails, phone numbers, account and custom field values.
- List tags
Returns all tags in the Pylon organization, with each tag's name, color and the type of object it applies to.
- List teams
Returns all teams in the Pylon organization, with their members, how each team assigns issues, and any recurring assignment schedule.
- Reply to issue
Sends a customer-facing reply on a Pylon issue, continuing an existing conversation or thread. Returns the ID of the new message and its issue.
- Update Account
Updates an existing Pylon account. Only the fields you fill in are changed.
- Update contact
Updates an existing Pylon contact by its ID or external ID. Only the fields you fill in are changed.
- Update issue
Updates an existing Pylon issue — its title, state, assignee, team, account, requester, tags, type, portal visibility and custom fields. Only the fields you fill in are changed.
- Update Issue Followers
Adds or removes users and contacts as followers of a Pylon issue, and returns the issue's resulting followers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Freshworks CRM and Pylon, answered
What can start an automation from Freshworks CRM?
Any of Freshworks CRM's 6 triggers in the catalog, including New Account, New Contact, New Deal and New or Updated Account. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Pylon when something happens in Freshworks CRM?
Any of Pylon's 26 actions, including Create Account, Create Account Activity, Create Call Recording and Create Contact. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Pylon to Freshworks CRM?
Pylon has no triggers in the catalog today, so automations start in Freshworks CRM. If you need the other direction, ask: your agent reads Pylon's API documentation and adds it.
Do I have to build a connector for Freshworks CRM or Pylon?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshworks CRM and Pylon without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.