Integration
Connect Freshworks CRM and PPM Express
When New Account fires in Freshworks CRM, your agent runs Create Project Task in PPM Express, or Idea Created in PPM Express to Add Note to Contact in Freshworks CRM. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Freshworks CRM and PPM Express to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Freshworks CRM and PPM Express can do together
From Freshworks CRM to PPM Express
When New Account in Freshworks CRM
then Create Project Task in PPM Express
From PPM Express to Freshworks CRM
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Freshworks CRM and PPM Express
Triggers and actions 14 triggers · 25 actions
- New Account
Polling trigger: fires when a new sales account is created. Sorted by created_at descending.
- New Contact
Polling trigger: fires when a new contact is created. Sorted by created_at descending.
- New Deal
Polling trigger: fires when a new deal is created. Sorted by created_at descending.
- New or Updated Account
Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
- New or Updated Contact
Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
- New or Updated Deal
Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
- Add Note to Contact
Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.
- Create Account
Creates a new sales account in Freshworks CRM.
- Create Appointment
Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
- Create Contact
Creates a new contact in Freshworks CRM.
- Create Deal
Creates a new deal in Freshworks CRM.
- Create Task
Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
- Find Account by Name
Looks up a sales account by name using the lookup endpoint.
- Find Contact by Email
Looks up a contact by email address using the lookup endpoint.
- Find deal by custom field
Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal by name
Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal stage by name
Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
- Find pipeline by name
Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
- Get Account
Retrieves a sales account by ID in Freshworks CRM.
- Get Contact
Retrieves a contact by ID in Freshworks CRM.
- Get Deal
Retrieves a deal by ID in Freshworks CRM.
- Update Contact
Updates an existing contact by ID in Freshworks CRM.
- Update Deal
Updates an existing deal by ID in Freshworks CRM.
- Idea Created
Triggers when a Idea is created.
- Key Date Created
Triggers when a Key Date is created.
- Key Date Updated
Triggers when a Key Date is updated.
- Project Created
Triggers when a Project is created.
- Project Updated
Triggers when a Project is updated.
- Task Created
Triggers when a Task is created.
- Task Deleted
Triggers when a Task is deleted.
- Task Updated
Triggers when a Task is updated.
- Create Idea
Creates a new idea in PPM Express, optionally under a challenge, with its name, description and any other idea fields.
- Create Project
Creates a project in PPM Express with the field values you supply, such as name, description, manager, program and portfolio.
- Create Project Key Date
Creates a key date (milestone) on a PPM Express project and returns the new key date.
- Create Project Task
Creates a task in a PPM Express project with the field values you supply.
- Delete Project Task
Deletes a task from a PPM Express project.
- Update Project
Updates the fields of an existing project, including custom fields, and returns the updated project.
- Update Project Key Date
Updates the field values of an existing key date in a PPM Express project.
- Update Project Task
Updates field values on an existing task in a PPM Express project and returns the updated task.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Freshworks CRM
Freshworks CRM to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Freshworks CRM to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Freshworks CRM to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Freshworks CRM to MailchimpMailchimp marketing automation and email platform.
Freshworks CRM to StripeStripe is a payment processing platform for online businesses.
Freshworks CRM to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
More into PPM Express
Google Sheets to PPM ExpressGoogle Sheets
Gmail to PPM ExpressGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to PPM ExpressGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to PPM ExpressGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Questions
Freshworks CRM and PPM Express, answered
What can start an automation from Freshworks CRM?
Any of Freshworks CRM's 6 triggers in the catalog, including New Account, New Contact, New Deal and New or Updated Account. Describe the moment in plain language and your agent picks the right one.
What can your agent do in PPM Express when something happens in Freshworks CRM?
Any of PPM Express's 8 actions, including Create Idea, Create Project, Create Project Key Date and Create Project Task. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from PPM Express to Freshworks CRM?
Yes. When something happens in PPM Express, your agent can act in Freshworks CRM too. This page covers both directions: PPM Express's triggers and Freshworks CRM's actions are listed here as well.
Do I have to build a connector for Freshworks CRM or PPM Express?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Freshworks CRM and PPM Express without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.