Connect Freshdesk to Woodpecker.co

Both apps 49Freshdesk 24Woodpecker.co 25

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

• Trigger
  Campaign Completed

  Triggers when a Woodpecker campaign status changes to COMPLETED.

• Trigger
  Email Opened

  Triggers when a prospect opens your email.

• Trigger
  Email Sent

  Triggers when Woodpecker sends an email to prospect from campaign.

• Trigger
  Follow-Up After Autoreply

  Triggers when you set a date for resuming follow-ups after you got an autoreply from a prospect.

• Trigger
  Link Clicked

  Triggers when a prospect clicks on a link in your email.

• Trigger
  Manual Task Created

  Triggers when a manual task of any type is created.

• Trigger
  Manual Task Done

  Triggers when a manual task is marked as done.

• Trigger
  Manual Task Ignored

  Triggers when a manual task is marked as ignored.

• Trigger
  Prospect Autoreplied

  Triggers when you get an autoresponder from a prospect, or when you manually mark a prospect as AUTOREPLIED.

• Trigger
  Prospect Blacklisted

  Triggers when a prospect status is changed to BLACKLISTED manually or when prospect unsubscribes from Woodpecker.

• Trigger
  Prospect Bounced

  Triggers when a prospect’s email address bounces your message and the prospect status gets changed to BOUNCED in Woodpecker.

• Trigger
  Prospect Interested

  Triggers when a prospect is marked as INTERESTED.

• Trigger
  Prospect Invalid

  Triggers when a prospect’s email address doesn't exist on an external server. This check happens when Woodpecker tries to send an email to this prospect. Status is changed to INVALID in Woodpecker.

• Trigger
  Prospect Maybe Later

  Triggers when a prospect's interest level is marked as MAYBE LATER.

• Trigger
  Prospect Nonresponsive

  Triggers when a prospect's status is changed to NONRESPONSIVE

• Trigger
  Prospect Not Interested

  Triggers when a prospect is marked as NOT INTERESTED.

• Trigger
  Prospect Opt Out

  Triggers when prospect unsubscribes from your emails or is marked as OPT-OUT manually.

• Trigger
  Prospect Replied

  Triggers when a prospect replies to your email or is manually marked as REPLIED in Woodpecker.

• Trigger
  Prospect Saved

  Triggers when a Woodpecker prospect is created or updated.

• Trigger
  Secondary Reply

  Triggers when a secondary reply is found by Woodpecker.

• Action
  Blacklist Domain

  Add a domain to a blacklist. It will automatically block ongoing and future sending to all prospects within a given domain.

• Action
  Create/Update Prospect

  Adds a new prospect or Updates existing prospect in the list of Prospects.

• Action
  Create/Update Prospect in Campaign

  Adds a new prospect or updates existing prospect's data in a campaign of choice.

• Action
  Find Prospect Email

  Finds prospect by email address.

• Action
  Stop Follow-Ups

  Stop follow-ups planned for this prospect.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.