Integration

Connect Freshdesk to Ticketeer

When something happens in Freshdesk, your agent does the next thing in Ticketeer. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsTicketeer5 triggersTicketeer21 actions

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Triggers and actions 8 triggers · 42 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
Comment Added
Triggers when a comment is added in any task in the selected board.
Trigger
New board
Fires when a new board is created. Polls GET /v1/boards.
Trigger
Task Assigned
Triggers when a task is is assigned to a user in the selected board.
Trigger
Task Created
Triggers when a task is created in the selected board.
Trigger
Task Moved
Triggers when a task is moved both within a column and between columns in the selected board.
Action
Add board
Create a new board. Endpoint: POST /v1/boards.
Action
Add comment
Add a comment to a task. Endpoint: POST /v1/boards/{boardID}/tasks/{taskID}/comments.
Action
Add tag
Create a new tag on a board. Endpoint: POST /v1/boards/{boardID}/tags.
Action
Create Task
Creates a task in the specified column of the specified board
Action
Delete board
Delete a board. Endpoint: DELETE /v1/boards/{boardID}.
Action
Delete tag
Delete a tag from a board. Endpoint: DELETE /v1/boards/{boardID}/tags/{tagID}.
Action
Delete task
Delete a task. Endpoint: DELETE /v1/boards/{boardID}/tasks/{taskID}.
Action
Get board
Retrieve a single board by id. Endpoint: GET /v1/boards/{boardID}.
Action
Get column
Retrieve a single column on a board. Endpoint: GET /v1/boards/{boardID}/columns/{columnID}.
Action
Get task
Retrieve a single task by id. Endpoint: GET /v1/boards/{boardID}/tasks/{taskID}.
Action
List boards
List the boards visible to the connected account. Endpoint: GET /v1/boards.
Action
List board users
List the users who have access to a board. Endpoint: GET /v1/boards/{boardID}/users.
Action
List checkboxes
List the checklist items on a task. Endpoint: GET /v1/boards/{boardID}/tasks/{taskID}/checkboxes.
Action
List columns
List the columns on a board. Endpoint: GET /v1/boards/{boardID}/columns.
Action
List comments
List the comments on a task. Endpoint: GET /v1/boards/{boardID}/tasks/{taskID}/comments.
Action
List tags
List the tags defined on a board. Endpoint: GET /v1/boards/{boardID}/tags.
Action
List tasks
List the tasks on a board. Endpoint: GET /v1/boards/{boardID}/tasks.
Action
Move task
Move a task to a different column or assign it to a user. Endpoint: PATCH /v1/boards/{boardID}/tasks/{taskID}.
Action
Update board
Edit a board's name or settings. Endpoint: PUT /v1/boards/{boardID}.
Action
Update column
Rename a board column. Endpoint: PATCH /v1/boards/{boardID}/columns/{columnID}.
Action
Update task
Edit a task's fields. Endpoint: PUT /v1/boards/{boardID}/tasks/{taskID}.

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