Integration

Connect Freshdesk to SparrowDesk

When something happens in Freshdesk, your agent does the next thing in SparrowDesk. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsSparrowDesk2 triggersSparrowDesk17 actions

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What do you want Freshdesk and SparrowDesk to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and SparrowDesk

Triggers and actions 5 triggers · 38 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
New Contact
Fires when a new contact is created. Poll GET /contacts sorted by creation date, or via new webhook subscription on contact-created event.
Trigger
New Ticket
Fires when a new conversation (ticket) is created. Poll GET /conversations sorted by creation date, or via new webhook subscription on ticket-created event.
Action
Add Company
Create a company. POST /companies
Action
Add Ticket Reply
Create a reply on a conversation (ticket). POST /conversations/{id}/reply
Action
Create Contact
Creates a new contact in your SparrowDesk account.
Action
Create Ticket
Creates a new ticket (conversation) in your SparrowDesk account.
Action
Delete Contact
Delete a contact by ID. DELETE /contacts/{id}
Action
Delete Ticket
Delete a conversation (ticket) by ID. DELETE /conversations/{id}
Action
Get Company
Retrieve a company by ID. GET /companies/{id}
Action
Get Contact
Retrieve a single contact by ID. GET /contacts/{id}
Action
Get Ticket
Retrieve a single conversation (ticket) by ID. GET /conversations/{id}
Action
List Companies
List all companies. GET /companies
Action
List Contacts
List all contacts. GET /contacts
Action
List Members
List all team members on the account. GET /members
Action
List Tags
List all tags on the account. GET /tags
Action
List Tickets
List all conversations (tickets). GET /conversations
Action
Update Company
Update a company by ID. PATCH /companies/{id}
Action
Update Contact
Update a contact by ID. PATCH /contacts/{id}
Action
Update Ticket
Update a conversation (ticket) by ID. PATCH /conversations/{id}

Each app on its own

The other way round: SparrowDesk to Freshdesk