Integration

Connect Freshdesk to Order Desk

When something happens in Freshdesk, your agent does the next thing in Order Desk. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsOrder Desk2 triggersOrder Desk16 actions

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What do you want Freshdesk and Order Desk to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Order Desk

Triggers and actions 5 triggers · 37 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
New Order Added
Triggered when a new order is added in Order Desk.
Trigger
Order Folder Changed
Triggered when an order moves to a different folder in Order Desk.
Action
Add Order Item
Adds a line item to an existing order in Order Desk.
Action
Add Order Note
Adds a note to an order's history in Order Desk.
Action
Add Shipment
Records a shipment with tracking details against an order in Order Desk.
Action
Change Folder
Moves an order into a different folder in Order Desk.
Action
Change Tag
Sets the tag on an order in Order Desk. Reads the order first and writes it back with the new tag so no other order details are lost.
Action
Create Inventory Item
Creates a product in the Order Desk store's inventory.
Action
Create New Order
Creates a new order in Order Desk with its line items, addresses and totals.
Action
Delete Inventory Item
Deletes a product from the Order Desk store's inventory.
Action
Delete Order
Deletes an order from Order Desk.
Action
Delete Order Item
Removes a line item from an order in Order Desk.
Action
Get Inventory Item
Returns one product from the Order Desk store's inventory, including its stock level and your own metadata.
Action
Get Order
Returns one order from Order Desk with its line items, addresses, shipments, notes and your own metadata.
Action
List Orders
Returns orders from Order Desk, with optional folder, source, customer and date filters.
Action
Set Order Data
Updates fields on an existing Order Desk order. Reads the order first and writes it back with only the fields you filled in, so nothing else is lost.
Action
Set Order Item Data
Updates a line item on an Order Desk order. Reads the item first and writes it back with only the fields you filled in, so nothing else on the item is lost.
Action
Update Inventory Item
Updates a product in the Order Desk store's inventory. Reads the item first and writes it back with only the fields you filled in, so nothing else is lost.

Each app on its own

The other way round: Order Desk to Freshdesk