Integration
Connect Freshdesk to Open Government, Victoria State Government
When something happens in Freshdesk, your agent does the next thing in Open Government, Victoria State Government. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want Freshdesk and Open Government, Victoria State Government to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
Ask the assistant
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Or work from Claude Code
Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.
Connect Claude CodeEverything your agent can do with Freshdesk and Open Government, Victoria State Government
Triggers and actions 3 triggers · 31 actions
Trigger
New CompanyTriggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
Action
Find datasetsSearch the Victoria Government open-data catalog for datasets matching a query, with filters and facets. CKAN package_search.
- Find resources
Search for data resources/files across datasets by field values (e.g. format, name). CKAN resource_search.
- Find tags
Search dataset tags by name, for browsing or filtering the catalog by keyword. CKAN tag_search.
- Get dataset
Retrieve full metadata and resource list for one dataset by its name or id. CKAN package_show.
- Get group
Retrieve details and dataset list for one thematic group by name or id. CKAN group_show.
- Get organization
Retrieve details and dataset list for one publishing organization by name or id. CKAN organization_show.
- Get resource
Retrieve metadata (including download URL and format) for one data resource/file within a dataset by its id. CKAN resource_show.
- List datasets
List the names of all published datasets in the catalog. CKAN package_list.
- List groups
List the topical/thematic groups datasets can belong to in the catalog. CKAN group_list.
- List organizations
List the government agencies/organizations publishing datasets in the catalog. CKAN organization_list.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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