Integration

Connect Freshdesk to Harness.io

When something happens in Freshdesk, your agent does the next thing in Harness.io. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsHarness.io11 actions

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What do you want Freshdesk and Harness.io to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Harness.io

Triggers and actions 3 triggers · 32 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Action
Add Connector
Create a new connector (e.g. GitHub, Kubernetes, Docker registry). POST /ng/api/connectors
Action
Add Environment
Create a new deployment environment in a project. POST /ng/api/environmentsV2
Action
Add Secret
Create a new secret (text/file/SSH key) in a scope. POST /ng/api/v2/secrets
Action
Create Project
Creates a new project in Harness.
Action
Execute Pipeline
Trigger a pipeline execution. POST /pipeline/api/pipeline/execute/{pipelineIdentifier}
Action
Get Pipeline
Fetch a single pipeline definition by identifier. GET /pipeline/api/pipelines/{pipelineIdentifier}
Action
Get Pipeline Execution
Fetch a pipeline execution's status and details by execution id. GET /pipeline/api/pipelines/execution/{planExecutionId}
Action
Get Project
Fetch a single project by identifier. GET /ng/api/projects/{identifier}
Action
List Pipeline Executions
List pipeline executions for a project. POST /pipeline/api/pipelines/execution/summary
Action
List Pipelines
List pipelines for a project. POST /pipeline/api/pipelines/list
Action
List Projects
List projects in the account/org. GET /ng/api/projects

Each app on its own

The other way round: Harness.io to Freshdesk