Integration

Connect Freshdesk to Handwrytten

When something happens in Freshdesk, your agent does the next thing in Handwrytten. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsHandwrytten1 triggerHandwrytten7 actions

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Build it

What do you want Freshdesk and Handwrytten to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

Ask the assistant

You'll sign in before anything runs. What you typed comes with you.

Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and Handwrytten

Triggers and actions 4 triggers · 28 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
Address List
Triggers when Recipient Addresses are needed.
Action
Add Order to Basket
Adds an order to a basket. If sending multiple cards at once, use this for each order, then check-out with Send Basket
Action
Create Contact
Creates a new address book entry for the Handwrytten address book. (Note: other zaps don't really use the address book, but the rest of Handwrytten does.).
Action
Create Custom Card
Creates a new custom 5x7 card with full bleed cover, using specified images, fonts, and logos.
Action
Empty Basket
Clears your basket.
Action
Find Contact
Finds a contact in your address book.
Action
Update Contact
Updates an entry in the Handwrytten address book.
Action
Upload Custom Image
Adds an image to Handwrytten for use in custom card designs.

Each app on its own

The other way round: Handwrytten to Freshdesk