Integration

Connect Freshdesk to Grist

When something happens in Freshdesk, your agent does the next thing in Grist. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsGrist4 triggersGrist21 actions

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What do you want Freshdesk and Grist to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with Freshdesk and Grist

Triggers and actions 7 triggers · 42 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
New or Updated Record
Triggered when a row in a Grist table is created or updated.
Trigger
New or Updated Record (Instant)
Triggers when a Record is updated, or a new Record is added.
Trigger
New Record
Triggered when a new row is added to a Grist table.
Trigger
New Record (Instant)
Triggers when a new Record is created
Action
Add Column
Adds a column to a table in a Grist document.
Action
Add Table
Creates a new table in a Grist document, optionally with a starting set of columns.
Action
Create Document
Creates a new document in a Grist workspace and returns its document ID.
Action
Create or Update Record
Adds a row to a Grist table, or updates the existing row when the match column already holds the match value. Returns the row ID.
Action
Create Record
Adds a new row to a Grist table and returns its row ID.
Action
Create Workspace
Creates a new workspace in a Grist organization and returns its ID.
Action
Delete Document
Deletes a Grist document permanently.
Action
Delete Records
Deletes one or more rows from a Grist table by row ID.
Action
Delete Workspace
Deletes a Grist workspace along with every document inside it.
Action
Find Record
Searches a Grist table for a row whose column holds a given value and returns that row's ID and column values.
Action
Get Document
Returns the details of one Grist document — its name, web address, workspace, and organization.
Action
Get Org
Returns the details of one Grist organization (team site) — its name, subdomain, owner, and your access level.
Action
Get Workspace
Returns the details of one Grist workspace, including the documents it contains.
Action
List Columns
Returns the columns of a Grist table, with each column's ID, label, and type.
Action
List Orgs
Returns every Grist organization (team site) this connection can reach.
Action
List Tables
Returns the tables in a Grist document.
Action
List Workspaces
Returns the workspaces in a Grist organization, each with the documents it contains.
Action
Run SQL Query
Runs a read-only SELECT statement against a Grist document and returns the rows.
Action
Update Document
Renames a Grist document or changes whether it is pinned. Anything left blank stays as it is.
Action
Update Record
Changes the column values of one row in a Grist table. Columns left blank keep their current values.
Action
Update Workspace
Renames a Grist workspace.

Each app on its own

The other way round: Grist to Freshdesk