Connect Freshdesk to GBIF

Both apps 32Freshdesk 24GBIF 8

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

• Action
  Find datasets

  Search across all datasets registered with GBIF (occurrence datasets, checklists, etc) by query text, type, publishing org, or country. GET https://api.gbif.org/v1/dataset/search?q=&type=&publishingCountry=&limit=&offset=. Returns a paged list of matching dataset summaries (key, title, type, publishingOrganizationKey).

• Action
  Find occurrences

  Search occurrence records indexed by GBIF using structured filters (scientific name/taxonKey, country, dataset, date range, geometry, basisOfRecord, etc). GET https://api.gbif.org/v1/occurrence/search?q=&taxonKey=&country=&limit=&offset=. Returns a paged list of matching occurrence records (species observations/specimens with location, date, recordedBy, etc). Max 300 records per page, hard offset+limit cap of 100,000.

• Action
  Find species

  Full-text search over name usages (species/taxa) in the GBIF Taxonomic Backbone and other checklists. GET https://api.gbif.org/v1/species/search?q={query}&rank=&status=&highertaxon_key=&limit=&offset=. Returns paged list of matching name usages (key, scientificName, rank, kingdom, etc).

• Action
  Get dataset

  Retrieve full details of a single GBIF-registered dataset by its key (UUID). GET https://api.gbif.org/v1/dataset/{key}. Returns dataset metadata: title, description, type, license, publishingOrganizationKey, doi, citation, etc.

• Action
  Get occurrence

  Retrieve a single occurrence record by its GBIF occurrence id. GET https://api.gbif.org/v1/occurrence/{gbifId}. Returns the full occurrence record: taxonomy, location (lat/lon/country), event date, recordedBy, dataset, media, etc.

• Action
  Get species

  Retrieve a single name usage (species/taxon) record by its GBIF usage key. GET https://api.gbif.org/v1/species/{usageKey}. Returns full taxonomic details (scientificName, kingdom, phylum, class, order, family, genus, rank, taxonomicStatus, synonym, etc).

• Action
  Match species name

  Fuzzy-match a scientific name string against the GBIF Backbone Taxonomy to resolve it to a canonical taxon key. GET https://api.gbif.org/v2/species/match?name={name}&rank=&kingdom=. Returns the best-matching usageKey/scientificName plus a confidence score and match type (EXACT/FUZZY/HIGHERRANK/NONE) — the standard way to resolve a free-text species name into a stable GBIF key.

• Action
  Parse scientific name

  Parse one or more free-text scientific name strings into their structured components (genus, specificEpithet, authorship, rank, etc) using GBIF's name parser. GET https://api.gbif.org/v1/parser/name?name={name} (repeat name= for multiple). Returns a list of ParsedName objects — useful for cleaning/normalizing user-entered species names before other lookups.

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