Connect Freshdesk to Colorado Information Marketplace

Both apps 29Freshdesk 24Colorado Information Marketplace 5

• Trigger
  New Company

  Triggers when a new company is created.

• Trigger
  New Contact

  Triggers when a new contact is created.

• Trigger
  New Ticket

  Triggers when a new ticket is created.

• Action
  Add Note to Ticket

  Adds a private or public note to a ticket.

• Action
  Create Company

  Creates a new company.

• Action
  Create Contact

  Creates a new contact.

• Action
  Create Ticket

  Creates a new ticket in Freshdesk.

• Action
  Delete Contact

  Deletes a contact by ID.

• Action
  Delete Ticket

  Deletes a ticket by ID.

• Action
  Get Agent

  Retrieves an agent by ID.

• Action
  Get Company

  Retrieves a company by ID.

• Action
  Get Contact

  Retrieves a contact by ID.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists all agents.

• Action
  List Companies

  Lists companies.

• Action
  List Contacts

  Lists contacts.

• Action
  List Ticket Conversations

  Lists all conversations (replies and notes) on a ticket.

• Action
  List Tickets

  Lists tickets, most recently updated first.

• Action
  Reply to Ticket

  Adds a public reply to a ticket conversation.

• Action
  Search Contacts

  Searches contacts using a Freshdesk query string.

• Action
  Search Tickets

  Searches tickets using a Freshdesk query string.

• Action
  Update Company

  Updates a company by ID.

• Action
  Update Contact

  Updates a contact by ID.

• Action
  Update Ticket

  Updates an existing ticket by ID.

• Trigger
  New record

  Polling trigger: fires when a new row appears in a specified Colorado Information Marketplace (Socrata SODA API) dataset. GET https://data.colorado.gov/resource/{dataset_id}.json ordered by a rowid/created/updated system field ($order=:id DESC or an updated_at column) with $limit, dedup by the row's system id (:id) or an updated_at watermark since datasets vary in whether they expose a stable update timestamp column.

• Action
  Find datasets

  Search the Colorado Information Marketplace open-data catalog for datasets by keyword/category. GET https://data.colorado.gov/api/catalog/v1?q={query}&limit=... (Socrata Discovery API) returning dataset id, name, description, category, and update timestamps. Used to locate the dataset identifier that other ops (List/Get/Find records) require as input.

• Action
  Find records by criteria

  Query a Colorado Information Marketplace (Socrata SODA API) dataset with a SoQL $where/$select/$order filter. GET https://data.colorado.gov/api/v3/views/{dataset_id}/query.json (or resource/{dataset_id}.json on older SODA2 endpoints) with SoQL query params ($where, $select, $order, $limit, $offset). Requires the dataset identifier (8-char alphanumeric, e.g. ydr8-5enu) as input plus the SoQL clauses.

• Action
  Get record

  Get a single row from a Colorado Information Marketplace (Socrata SODA API) dataset by its row identifier. GET https://data.colorado.gov/resource/{dataset_id}/{row_id}.json (or a $where=:id='{row_id}' query when the dataset has no explicit row identifier). Requires dataset_id and row_id.

• Action
  List records

  List all rows in a Colorado Information Marketplace (Socrata SODA API) dataset, paginated. GET https://data.colorado.gov/resource/{dataset_id}.json with $limit/$offset params. Requires the dataset identifier (8-char alphanumeric, e.g. ydr8-5enu).

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.