Integration
Connect Freshdesk to Carbon Intensity
When something happens in Freshdesk, your agent does the next thing in Carbon Intensity. Describe it in plain language and the automation is built, tested on every branch and kept running.
Build it
What do you want Freshdesk and Carbon Intensity to do together?
Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.
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Or work from Claude Code
Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.
Connect Claude CodeEverything your agent can do with Freshdesk and Carbon Intensity
Triggers and actions 3 triggers ยท 34 actions
Trigger
New CompanyTriggers when a new company is created.
- New Contact
Triggers when a new contact is created.
- New Ticket
Triggers when a new ticket is created.
- Add Note to Ticket
Adds a private or public note to a ticket.
- Create Company
Creates a new company.
- Create Contact
Creates a new contact.
- Create Ticket
Creates a new ticket in Freshdesk.
- Delete Contact
Deletes a contact by ID.
- Delete Ticket
Deletes a ticket by ID.
- Get Agent
Retrieves an agent by ID.
- Get Company
Retrieves a company by ID.
- Get Contact
Retrieves a contact by ID.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists all agents.
- List Companies
Lists companies.
- List Contacts
Lists contacts.
- List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
- List Tickets
Lists tickets, most recently updated first.
- Reply to Ticket
Adds a public reply to a ticket conversation.
- Search Contacts
Searches contacts using a Freshdesk query string.
- Search Tickets
Searches tickets using a Freshdesk query string.
- Update Company
Updates a company by ID.
- Update Contact
Updates a contact by ID.
- Update Ticket
Updates an existing ticket by ID.
Action
Get carbon intensity factorsGet the carbon intensity emission factors used for each generation fuel type.
- Get national carbon intensity
Get the current and next half-hourly carbon intensity forecast and actual values for Great Britain.
- Get national carbon intensity between two times
Get the national carbon intensity values for every settlement period between two given date/times.
- Get national carbon intensity by date
Get the half-hourly national carbon intensity values for every settlement period on a given date.
- Get national carbon intensity by date and period
Get the national carbon intensity value for a specific settlement period on a given date.
- Get national carbon intensity from a time
Get the national carbon intensity reading for the half-hour settlement period containing a given date/time.
- Get national carbon intensity statistics
Get the average, max, min and index carbon intensity statistics between two given date/times, optionally in fixed time blocks.
- Get national generation mix
Get the current national electricity generation mix by fuel type as a percentage.
- Get national generation mix between two times
Get the national electricity generation mix by fuel type for a given date/time range.
- Get regional carbon intensity
Get the current carbon intensity for GB regions, England, Scotland, and Wales.
- Get regional carbon intensity between two times
Get the regional carbon intensity forecast for every GB region between two given date/times.
- Get regional carbon intensity by postcode
Get the current and forecast carbon intensity for the region containing a given GB postcode.
- Get regional carbon intensity by region ID
Get the current and forecast carbon intensity for a specific GB DNO region by its region ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.