Integration

Connect Freshdesk to Affinda

When something happens in Freshdesk, your agent does the next thing in Affinda. Describe it in plain language and the automation is built, tested on every branch and kept running.

Freshdesk3 triggersFreshdesk21 actionsAffinda1 triggerAffinda6 actions

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Build it

What do you want Freshdesk and Affinda to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Or work from Claude Code

Install the APIANT plugin for Claude Code and build, edit, test and read run history from your terminal. Every plan gets this, including free, and it spends no assistant credits.

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Everything your agent can do with Freshdesk and Affinda

Triggers and actions 4 triggers · 27 actions

Trigger
New Company
Triggers when a new company is created.
Trigger
New Contact
Triggers when a new contact is created.
Trigger
New Ticket
Triggers when a new ticket is created.
Action
Add Note to Ticket
Adds a private or public note to a ticket.
Action
Create Company
Creates a new company.
Action
Create Contact
Creates a new contact.
Action
Create Ticket
Creates a new ticket in Freshdesk.
Action
Delete Contact
Deletes a contact by ID.
Action
Delete Ticket
Deletes a ticket by ID.
Action
Get Agent
Retrieves an agent by ID.
Action
Get Company
Retrieves a company by ID.
Action
Get Contact
Retrieves a contact by ID.
Action
Get Ticket
Retrieves a single ticket by ID.
Action
List Agents
Lists all agents.
Action
List Companies
Lists companies.
Action
List Contacts
Lists contacts.
Action
List Ticket Conversations
Lists all conversations (replies and notes) on a ticket.
Action
List Tickets
Lists tickets, most recently updated first.
Action
Reply to Ticket
Adds a public reply to a ticket conversation.
Action
Search Contacts
Searches contacts using a Freshdesk query string.
Action
Search Tickets
Searches tickets using a Freshdesk query string.
Action
Update Company
Updates a company by ID.
Action
Update Contact
Updates a contact by ID.
Action
Update Ticket
Updates an existing ticket by ID.
Trigger
Document parsed (instant)
Fires via a resthook subscription when Affinda finishes parsing a document.
Action
Add document
Upload a document (resume, invoice, job description, etc.) to Affinda for parsing.
Action
Delete document
Delete a document from Affinda.
Action
Find job descriptions by search expression
Search through parsed job descriptions matching given criteria.
Action
Get document
Retrieve a specific document and its parsed data by identifier.
Action
List documents
List all documents uploaded to Affinda.
Action
Search resumes
Search through parsed resumes matching given criteria.

Each app on its own

The other way round: Affinda to Freshdesk