Integration
Connect Featurebase and HelpCrunch
When New Comment fires in Featurebase, your agent runs Add Customer Event in HelpCrunch, or Chat Assignee Updated in HelpCrunch to Create or Update Contact in Featurebase. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Featurebase and HelpCrunch to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Featurebase and HelpCrunch can do together
From Featurebase to HelpCrunch
When New Comment in Featurebase
then Add Customer Event in HelpCrunch
From HelpCrunch to Featurebase
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Featurebase and HelpCrunch
Triggers and actions 10 triggers · 35 actions
- New Comment
Triggers when a new comment is posted on a post or changelog.
- New Post
Triggers when a new post (feature request or feedback) is created on any board.
- Add tag
Attaches a workspace tag to a Featurebase conversation on behalf of an admin.
- Change Post Status
Moves a post to a different status, optionally emailing its voters.
- Create Changelog
Creates a changelog entry announcing a product update, as a draft or live.
- Create Comment
Adds a comment to a post or changelog entry.
- Create or Update Contact
Creates a contact, or updates the existing one with the same email or user ID.
- Create Post
Creates a new post (feature request or feedback) on a Featurebase board.
- Delete comment
Deletes a comment. Comments with replies are anonymized and shown as "[deleted]"; comments without replies are removed permanently.
- Delete Post
Permanently deletes a post.
- Get board
Returns a single feedback board by its ID, including its access controls, feature toggles, post defaults and localized texts.
- Get Post
Returns one post (feature request) by its ID.
- Get user
Returns a Featurebase user (contact — customer or lead) by its Featurebase ID, including email, name, companies and custom field values.
- List Boards
Returns all feedback boards in the workspace.
- List categories
Returns all changelog categories in your Featurebase workspace, with their names and colors.
- List votes
Returns the users who have upvoted a post, with their name, email, type and companies.
- Update Post
Updates a post's title, content, board, ETA or visibility.
- Upvote Post
Adds a person as an upvoter on a post.
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Featurebase and HelpCrunch, answered
What can start an automation from Featurebase?
Any of Featurebase's 2 triggers in the catalog, including New Comment and New Post. Describe the moment in plain language and your agent picks the right one.
What can your agent do in HelpCrunch when something happens in Featurebase?
Any of HelpCrunch's 19 actions, including Create Chat, Send Message, Update Chat Department and Update Chat Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from HelpCrunch to Featurebase?
Yes. When something happens in HelpCrunch, your agent can act in Featurebase too. This page covers both directions: HelpCrunch's triggers and Featurebase's actions are listed here as well.
Do I have to build a connector for Featurebase or HelpCrunch?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Featurebase and HelpCrunch without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.