Integration
Connect eWay-CRM and Zendesk
When New or Updated Company fires in eWay-CRM, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Save a Contact in eWay-CRM. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want eWay-CRM and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What eWay-CRM and Zendesk can do together
From eWay-CRM to Zendesk
When New or Updated Company in eWay-CRM
then Add Comment to Ticket in Zendesk
From Zendesk to eWay-CRM
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with eWay-CRM and Zendesk
Triggers and actions 9 triggers · 28 actions
- New or Updated Company
Triggers when a company is created or changed in eWay-CRM.
- New or Updated Contact
Triggers when a contact is created or updated in eWay-CRM.
- New or Updated Deal
Triggers when a deal is created or updated in eWay-CRM.
- New or Updated Journal
Triggers when a journal entry is created or updated in eWay-CRM.
- New or Updated Project
Triggers when a project is created or updated in eWay-CRM.
- New or Updated Task
Triggers when a task is created or changed in eWay-CRM.
- Find a Contact
Finds contacts in eWay-CRM matching an email, name, company or phone number.
- Find a Deal
Finds deals in eWay-CRM matching the supplied name, customer, contact or other criteria.
- Find a Drop-Down Menu Value
Finds drop-down menu values in eWay-CRM, filtered by the drop-down's name and the value's label.
- Find a Task
Finds eWay-CRM tasks matching the subject, status, dates or linked records you supply.
- Save a Company
Creates a new company in eWay-CRM, or updates an existing one when a company ID is given.
- Save a Contact
Creates a new contact in eWay-CRM, or updates an existing one when its ID is supplied.
- Save a Deal
Creates a new deal in eWay-CRM, or updates an existing one when a deal ID is given.
- Save a Journal
Creates a new journal entry in eWay-CRM, or updates an existing one when its ID is given.
- Save a Project
Creates a new project in eWay-CRM, or updates an existing project when its ID is given.
- Save a Task
Creates a new task in eWay-CRM, or updates an existing task when its ID is supplied.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
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Questions
eWay-CRM and Zendesk, answered
What can start an automation from eWay-CRM?
Any of eWay-CRM's 6 triggers in the catalog, including New or Updated Company, New or Updated Contact, New or Updated Deal and New or Updated Journal. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in eWay-CRM?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to eWay-CRM?
Yes. When something happens in Zendesk, your agent can act in eWay-CRM too. This page covers both directions: Zendesk's triggers and eWay-CRM's actions are listed here as well.
Do I have to build a connector for eWay-CRM or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.