Integration
Connect eSputnik and ServiceNow
When New Contact fires in eSputnik, your agent runs Add File Attachment to Record in ServiceNow, or New Attachment Added in ServiceNow to Add contact to segment in eSputnik. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want eSputnik and ServiceNow to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What eSputnik and ServiceNow can do together
From eSputnik to ServiceNow
When New Contact in eSputnik
then Add File Attachment to Record in ServiceNow
From ServiceNow to eSputnik
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with eSputnik and ServiceNow
Triggers and actions 9 triggers · 19 actions
- New Contact
Triggered when a new contact is created in eSputnik, optionally limited to contacts matching the details you enter.
- New Contact in Segment
Triggers when a contact is added to the eSputnik segment you choose.
- Add contact to segment
Adds one or more contacts to a static segment in eSputnik, identified by contact IDs or external customer IDs.
- Add emails to unsubscribed list
Adds one or more email addresses to the eSputnik list of unsubscribed contacts.
- Add/Update Contact
Adds a new contact or updates the existing matching contact, including its channels, address and additional fields, and returns the contact's ID.
- Delete contact
Deletes a contact by its eSputnik contact ID, optionally erasing all of the contact's data permanently.
- Delete contact from segment
Removes one or more contacts from a static segment, identified by their eSputnik contact IDs or external customer IDs.
- Find contacts
Returns up to 500 contacts that match the specified external ID, email address, phone number, first name or last name.
- Get contact
Returns an eSputnik contact by ID, including its channels, address, segments and additional field values. An error occurs if the contact is not found.
- List segments
Returns the contact segments in the eSputnik account, optionally narrowed by name, with each segment's id, name and type.
- Send Email
Sends an email message to one or more recipients. A new contact is created for any address that does not already exist in eSputnik.
- Send Event
Sends a backend event for a contact to eSputnik, where it can start workflows and supply dynamic content for messages.
- Send Viber message
Sends a Viber message to a list of phone numbers or to a segment, and returns the queueing result for each recipient. A new contact is created for a phone number that does not exist yet.
- Subscribe Contact
Subscribes a contact through a double opt-in flow, creating an unconfirmed contact if none exists or updating the existing one, and returns the contact's ID and email subscription status.
- New Attachment Added
Triggered when a new attachment is added.
- New Comment Added
Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.
- New Record
Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.
- New Work Note Added
Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.
- New Work Notes (Cisco)
Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.
- Two-way sync new and updated incidents (Cisco)
A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.
- Two-way sync new and updated tables
A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.
- Add Comment to Incident
Adds a customer-visible comment to an incident (by sys_id) via the incident table.
- Add File Attachment to Record
Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.
- Add Work Note to Incident
Adds an internal work note to an incident (by sys_id) via the incident table.
- Create Record
Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.
- Delete Record
Deletes a record by sys_id from the specified ServiceNow table.
- List Records
Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.
- Update Record
Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
eSputnik and ServiceNow, answered
What can start an automation from eSputnik?
Any of eSputnik's 2 triggers in the catalog, including New Contact and New Contact in Segment. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ServiceNow when something happens in eSputnik?
Any of ServiceNow's 7 actions, including Create Record, Update Record, Add Comment to Incident and Add File Attachment to Record. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ServiceNow to eSputnik?
Yes. When something happens in ServiceNow, your agent can act in eSputnik too. This page covers both directions: ServiceNow's triggers and eSputnik's actions are listed here as well.
Do I have to build a connector for eSputnik or ServiceNow?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use eSputnik and ServiceNow without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.