Connect Egnyte and Freshservice

Both apps 55Egnyte 18Freshservice 37

• Trigger
  List Folders

  Triggers when a new subfolder appears inside the Egnyte folder you choose.

• Trigger
  New File in Folder

  Triggers when a new file is added to the chosen Egnyte folder.

• Action
  Add comment

  Adds a comment to a file or folder in Egnyte.

• Action
  Add link

  Creates a shareable link to a file or folder in Egnyte, with optional access, expiry and email settings.

• Action
  Add user

  Creates a new user in your Egnyte domain.

• Action
  Copy file or folder

  Copies a file or folder in Egnyte to a destination path, optionally renaming it.

• Action
  Create Folder

  Creates a new folder at the given path in Egnyte.

• Action
  Delete file or folder

  Deletes a file or folder in Egnyte by its path, or a single version of a file. Returns the path of the parent folder.

• Action
  Delete link

  Deletes an Egnyte shared link so it can no longer be used.

• Action
  Download File

  Downloads the contents of a file stored in Egnyte, optionally a specific earlier version.

• Action
  Find files by keyword

  Searches Egnyte files and folders by keyword across names, content, comments and metadata, and returns the matching items.

• Action
  Get file or folder

  Returns the details of a file or folder at a given path, optionally including the folder's contents, permissions, locks and custom metadata.

• Action
  Get user

  Returns the details of one Egnyte user, including name, email, role, status and group memberships.

• Action
  List groups

  Returns the custom groups in your Egnyte domain, optionally filtered by group name, with each group's members.

• Action
  List users

  Returns the users in your Egnyte domain, optionally narrowed by a filter on username, email or external id.

• Action
  Move file or folder

  Moves a file or folder in Egnyte to a new location, optionally renaming it.

• Action
  Update user

  Updates an existing Egnyte user's details such as name, email, status, role, user type and language. Only the values you fill in are changed.

• Action
  Upload File

  Uploads a file to a path in Egnyte, creating it or overwriting an existing file at that path (up to 100 MB).

• Trigger
  Deleted Ticket

  Triggered when a ticket is deleted.

• Trigger
  New or Updated Change

  Triggered by a new or updated change in Freshservice.

• Trigger
  New or Updated Release

  Triggered by a new or updated release.

• Trigger
  Two-way sync new and updated changes

  Triggered by new and updated changes

• Trigger
  Two-way sync new and updated problems with PagerDuty ID

  A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated releases

  Triggered by new or updated release

• Trigger
  Two-way sync new and updated tickets

  A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

• Trigger
  Updated Change

  Triggered when a change is updated (created_at differs from updated_at).

• Trigger
  Updated Problem

  Triggered when a problem is updated (created_at != updated_at).

• Trigger
  Updated Release

  Triggered when a release is updated.

• Action
  Add Attachment to a Ticket

  Adds an attachment from a url to a specified ticket.

• Action
  Add Attachment to a Ticket (Cisco)

  Adds an attachment from a url to a specified ticket.

• Action
  Add Note To A Problem

  Adds a note to a problem provided its id.

• Action
  Add Note to a Ticket

  Adds a private or public note to a ticket.

• Action
  Create Change

  Creates a change.

• Action
  Create Problem

  Creates a problem.

• Action
  Create Release

  Creates a release.

• Action
  Create Ticket

  Creates a new ticket in Freshservice.

• Action
  Delete change

  Deletes a change request in Freshservice.

• Action
  Delete Problem

  Deletes a problem given its ID.

• Action
  Delete Ticket

  Deletes a ticket given its ID.

• Action
  Get agent

  Returns the details of a single agent in Freshservice, including their custom field values.

• Action
  Get change

  Returns a single change request by its ID, including its custom fields.

• Action
  Get problem

  Returns a single Freshservice problem by its ID, including its custom fields.

• Action
  Get release

  Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

• Action
  Get requester

  Returns a single requester's details, including contact info, departments and custom fields.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists agents.

• Action
  List changes

  Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

• Action
  List problems

  Returns the problems in your Freshservice account, optionally only those updated since a given time.

• Action
  List releases

  Returns the releases in your Freshservice account, optionally only those updated since a given time.

• Action
  List Requesters

  Lists requesters.

• Action
  List Tickets

  Lists tickets, optionally filtered.

• Action
  Reply to a Ticket

  Adds a public reply to a ticket.

• Action
  Two-way sync delete ticket

  Deletes a ticket. For use only with two-way sync delete triggers.

• Action
  Update Change

  Updates a change given its ID.

• Action
  Update Problem

  Updates a problem given its ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.