Connect Easyship and Freshservice

Both apps 52Easyship 15Freshservice 37

• Trigger
  Shipment Updated

  Triggers when a shipment is created or updated in Easyship, for example when its label, pickup or delivery status changes.

• Action
  Add address

  Creates a new saved address in your Easyship account, optionally making it the default pickup, billing, sender or return address.

• Action
  Add product

  Creates a product in your Easyship product catalog, with its SKU, dimensions, weight, customs details and prices.

• Action
  Add return shipment

  Creates a return shipment from an existing Easyship shipment, optionally choosing the courier service, destination address and which parcels and items are returned.

• Action
  Add tracking

  Creates a tracking in Easyship for a shipment sent outside Easyship, so its delivery can be followed in your account.

• Action
  Create a Shipment

  Creates a new shipment in Easyship from addresses and parcels, returning the shipment with its available courier rates.

• Action
  Delete shipment

  Deletes a shipment that does not yet have a label. Use Cancel shipment for shipments whose label was already requested.

• Action
  Find a Shipment

  Finds shipments by Easyship shipment ID, platform order number, dates or status, and returns the matches.

• Action
  Get shipment

  Returns the details of a single Easyship shipment, including addresses, parcels, rates, shipping documents and tracking.

• Action
  Get shipping rates

  Returns shipping quotes from available couriers for a prospective shipment, with prices, surcharges, taxes and delivery-time estimates.

• Action
  Get tracking

  Returns a single tracking record, including its courier, status, tracking number and tracking page link.

• Action
  List addresses

  Returns the addresses saved on your Easyship account, optionally filtered by status or default addresses.

• Action
  List couriers

  Returns the couriers available on your Easyship account, including linked courier accounts, optionally filtered by country, state or courier name.

• Action
  List products

  Returns the products saved in your Easyship account, optionally filtered by SKU or category.

• Action
  Update shipment

  Updates the details of an existing Easyship shipment that does not yet have a label, such as its addresses, parcels, insurance, order data or shipping settings.

• Trigger
  Deleted Ticket

  Triggered when a ticket is deleted.

• Trigger
  New or Updated Change

  Triggered by a new or updated change in Freshservice.

• Trigger
  New or Updated Release

  Triggered by a new or updated release.

• Trigger
  Two-way sync new and updated changes

  Triggered by new and updated changes

• Trigger
  Two-way sync new and updated problems with PagerDuty ID

  A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated releases

  Triggered by new or updated release

• Trigger
  Two-way sync new and updated tickets

  A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

• Trigger
  Updated Change

  Triggered when a change is updated (created_at differs from updated_at).

• Trigger
  Updated Problem

  Triggered when a problem is updated (created_at != updated_at).

• Trigger
  Updated Release

  Triggered when a release is updated.

• Action
  Add Attachment to a Ticket

  Adds an attachment from a url to a specified ticket.

• Action
  Add Attachment to a Ticket (Cisco)

  Adds an attachment from a url to a specified ticket.

• Action
  Add Note To A Problem

  Adds a note to a problem provided its id.

• Action
  Add Note to a Ticket

  Adds a private or public note to a ticket.

• Action
  Create Change

  Creates a change.

• Action
  Create Problem

  Creates a problem.

• Action
  Create Release

  Creates a release.

• Action
  Create Ticket

  Creates a new ticket in Freshservice.

• Action
  Delete change

  Deletes a change request in Freshservice.

• Action
  Delete Problem

  Deletes a problem given its ID.

• Action
  Delete Ticket

  Deletes a ticket given its ID.

• Action
  Get agent

  Returns the details of a single agent in Freshservice, including their custom field values.

• Action
  Get change

  Returns a single change request by its ID, including its custom fields.

• Action
  Get problem

  Returns a single Freshservice problem by its ID, including its custom fields.

• Action
  Get release

  Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

• Action
  Get requester

  Returns a single requester's details, including contact info, departments and custom fields.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists agents.

• Action
  List changes

  Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

• Action
  List problems

  Returns the problems in your Freshservice account, optionally only those updated since a given time.

• Action
  List releases

  Returns the releases in your Freshservice account, optionally only those updated since a given time.

• Action
  List Requesters

  Lists requesters.

• Action
  List Tickets

  Lists tickets, optionally filtered.

• Action
  Reply to a Ticket

  Adds a public reply to a ticket.

• Action
  Two-way sync delete ticket

  Deletes a ticket. For use only with two-way sync delete triggers.

• Action
  Update Change

  Updates a change given its ID.

• Action
  Update Problem

  Updates a problem given its ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.