Connect EasyPost and Halo Service Solutions

Both apps 28EasyPost 12Halo Service Solutions 16

• Trigger
  New tracker update

  Triggers when EasyPost reports a tracker was created or updated, such as a new scan or status change on a package.

• Action
  Add address

  Creates an address (a person, place or organization) in EasyPost, optionally verifying it for deliverability. Returns the saved address with any verification results.

• Action
  Add batch

  Creates a batch of shipments in EasyPost, so they can be bought, labelled, manifested or picked up together. A batch can also be created empty and shipments added later.

• Action
  Add pickup

  Creates a pickup request for a purchased shipment and returns the available pickup rates, which must then be bought to schedule the pickup.

• Action
  Add refund

  Requests refunds for one or more purchased shipping labels by carrier and tracking code, and returns the resulting refund records.

• Action
  Add shipment

  Creates a shipment from a destination address, an origin address and a parcel, and returns the shipment with its available shipping rates.

• Action
  Add tracker

  Creates a tracker for a package tracking code (for labels bought outside EasyPost) and returns its current tracking status and history.

• Action
  Buy shipment

  Purchases a shipping label for an existing shipment using the selected rate, returning the tracking code and postage label.

• Action
  Get address

  Returns an address saved in EasyPost by its ID, including its verification results.

• Action
  Get batch

  Returns a batch of shipments, including its state, shipment statuses, consolidated label and scan form.

• Action
  Get pickup

  Returns a scheduled carrier pickup, including its status, confirmation number, address and available pickup rates.

• Action
  Get shipment

  Returns a shipment, including its addresses, parcel, rates, label and tracking details.

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.