Connect DoiT to Dixa

Both apps 57DoiT 34Dixa 23

• Trigger
  Budget Threshold Surpassed

  Triggered when a budget's current spend passes one of its alert thresholds. Fires once per threshold in each budget period.

• Trigger
  New Alert Notification

  Triggers when a DoiT cost alert sends a notification (its last-alerted time advances).

• Trigger
  New Cloud Incident

  Triggered when a new cloud incident is reported for Google Cloud, Amazon Web Services or Microsoft Azure.

• Trigger
  New Cost Anomaly

  Triggers when DoiT detects a new cloud cost anomaly, newest first, optionally narrowed by service, billing account, platform or severity.

• Trigger
  New Invoice

  Triggered when a new invoice is created in your DoiT organization.

• Trigger
  New Service

  Triggers when a new cloud service (support product) becomes available in DoiT, optionally for one platform.

• Trigger
  New Service (For Doers)

  Triggers when a new support product (service) becomes available in DoiT, optionally limited to one cloud platform.

• Action
  Add alert

  Creates a cost or usage alert in DoiT Cloud Analytics that notifies email or Slack recipients when a metric crosses the threshold you set.

• Action
  Add allocation

  Creates a new DoiT allocation, either a single allocation defined by one rule or a group allocation made of several rules.

• Action
  Add annotation

  Creates a new annotation on a date in DoiT Cloud Analytics, optionally linked to reports and labels.

• Action
  Add budget

  Creates a new DoiT budget that tracks cloud spend for the selected scope against a fixed or recurring amount.

• Action
  Add comment

  Adds a comment to an existing DoiT support request and returns the new comment.

• Action
  Add label

  Creates a new label in DoiT Cloud Analytics with a name and color, ready to assign to reports, budgets and other objects.

• Action
  Add support ticket

  Creates a new DoiT support request and returns its id, status and a link to view it in the DoiT console.

• Action
  Delete alert

  Deletes an alert from your DoiT account.

• Action
  Get alert

  Returns a Cloud Analytics alert by its ID, including its name, recipients, timestamps and evaluation configuration.

• Action
  Get anomaly

  Returns one cost anomaly, including its cost impact, severity, affected service, contributing SKUs and resources, and review status.

• Action
  Get budget

  Returns a budget's configuration and its current and forecasted utilization. An error occurs if the budget is not found.

• Action
  Get invoice

  Returns the full details of an invoice by its invoice number, including status, amounts, due date and line items. A cancelled invoice or credit memo is returned with status CANCELED.

• Action
  List alerts

  Returns the alerts your DoiT account has access to, optionally filtered by owner or name and sorted.

• Action
  List allocations

  Returns the cost allocations your DoiT account has access to, optionally filtered by type, owner, name or folder.

• Action
  List annotations

  Returns the Cloud Analytics annotations your DoiT account has access to, with their content, date, associated reports and labels.

• Action
  List anomalies

  Returns the cloud cost anomalies DoiT detected, optionally filtered by time window, service, billing account, platform or severity.

• Action
  List assets

  Returns the customer's assets in DoiT, such as Google Cloud billing accounts, Workspace subscriptions and AWS accounts, optionally filtered by a filter expression.

• Action
  List budgets

  Returns the budgets your DoiT account can access, each with its amount, utilization and risk status.

• Action
  List CloudFlows

  Returns the CloudFlows in the DoiT account, with each flow's name, published state, trigger type and last run status.

• Action
  List invoices

  Returns the current and historical invoices for your organization, newest first, optionally filtered by platform, due date, status or creation time.

• Action
  List labels

  Returns the Cloud Analytics labels your DoiT account can access, optionally filtered by name or type and sorted.

• Action
  List reports

  Returns the Cloud Analytics reports your DoiT account can access, newest first, with optional filtering by name, owner, type, folder or creation time.

• Action
  Query Cloud Analytics

  Runs a one-off Cloud Analytics query with the configuration you supply and returns the result columns and rows, without saving a report.

• Action
  Run CloudFlow

  Starts a run of a published CloudFlow and returns the new run, which begins in pending status.

• Action
  Run Report

  Runs a saved Cloud Analytics report and returns its results: the column schema and the result rows, plus the report's name, owner and labels.

• Action
  Update alert

  Updates an existing DoiT alert's name, threshold settings or notification recipients. Only the values you fill in are changed.

• Action
  Update budget

  Updates an existing DoiT budget. Only the values you supply are changed; everything else on the budget is kept.

• Action
  Add Internal Note

  Adds an internal note, visible only to agents, to a Dixa conversation and returns the created note.

• Action
  Change Conversation Status

  Changes a conversation's status by closing it, reopening it, or putting it into follow-up until a chosen time.

• Action
  Create Callback Request

  Creates a callback request conversation in Dixa, placing a call-back for an end user into the chosen queue, and returns the new conversation's id.

• Action
  Create Conversation

  Creates a new Dixa conversation on the email, contact form, chat, SMS, WhatsApp or callback channel and returns its ID.

• Action
  Create User

  Creates an end user (contact) in Dixa with their name, contact details and any custom contact attributes, and returns the new end user.

• Action
  Get Anonymization Status

  Returns the status of an anonymization request submitted earlier for a user, conversation or message, including when it was initiated and when it was processed.

• Action
  Get Conversation by Id

  Returns a single Dixa conversation by its id, including its channel, state, assignment, queue and custom attributes.

• Action
  Get Conversation Rating

  Returns the latest rating statuses and scores for a conversation, with one entry for each question of the survey.

• Action
  Get Conversation Tags

  Returns the tags applied to a conversation, including each tag's name, color and state.

• Action
  Get Messages in Conversation

  Returns all messages in a Dixa conversation, sorted from oldest to newest.

• Action
  Get Queue by Id

  Returns a Dixa queue by its id, including its name, offering settings, thresholds and the channels that use it. An error occurs if the queue is not found.

• Action
  Get User by Id

  Returns one Dixa end user (contact) by id, including their name, email addresses, phone numbers, external id and custom attribute values.

• Action
  Remove Tag From Conversation

  Removes a tag from a Dixa conversation. Active and inactive tags can both be removed.

• Action
  Search Conversation

  Returns the conversations that contain the specified text, match the specified filters, or both, with snippets showing where the text was found.

• Action
  Search Conversations by User

  Returns the conversations requested by a specific end user.

• Action
  Search Enduser by External ID

  Returns the end users whose external ID matches the value you provide.

• Action
  Search User by Email Address

  Returns the Dixa end users whose email address matches the one you provide.

• Action
  Search User by Phone Number

  Returns the Dixa end users whose phone number matches the one you specify.

• Action
  Set Custom Contact Attributes

  Sets custom attribute values on an end user in Dixa and returns the attributes that were updated.

• Action
  Set Custom Conversation Attributes

  Sets the values of custom attributes on a conversation and returns the conversation's updated custom attributes.

• Action
  Tag Conversation

  Adds an existing active tag to a conversation.

• Action
  Transfer Conversation to Queue

  Transfers a conversation to the queue you choose, optionally on behalf of a specific agent, admin or AI agent.

• Action
  Update End User

  Updates an end user's name, contact details, avatar, external ID and custom contact attributes in Dixa. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.