Integration
Connect Direct Mail and HelpCrunch
When New Contact fires in Direct Mail, your agent runs Add Customer Event in HelpCrunch, or Chat Assignee Updated in HelpCrunch to Add or Update Contact in Direct Mail. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Direct Mail and HelpCrunch to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Direct Mail and HelpCrunch can do together
From Direct Mail to HelpCrunch
When New Contact in Direct Mail
then Add Customer Event in HelpCrunch
From HelpCrunch to Direct Mail
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Direct Mail and HelpCrunch
Triggers and actions 11 triggers · 28 actions
- New Contact
Triggers when a new contact is added to a Direct Mail address group.
- Sent Campaign
Triggers when an email campaign is sent from a Direct Mail project (a new campaign report appears).
- Updated Contact
Triggers when a contact in a Direct Mail address group is added or changes, including being unsubscribed or hard bounced.
- Add or Update Contact
Adds a contact to a Direct Mail address group; Direct Mail merges it with an existing contact that has the same email address.
- Delete Contact
Removes the contact with the given email address from a Direct Mail address group.
- Find Contact
Finds a contact in a Direct Mail address group by email address.
- Get report
Returns a campaign report from a Direct Mail project, including its delivery statistics and links to recipients, opens and clicks.
- List address groups
Returns every address group (mailing list) in a Direct Mail project, with its name, UUID, blacklist flag and address count.
- List projects
Returns every Direct Mail project your API key has been granted access to.
- List reports
Returns the campaign reports in a Direct Mail project, with send date, status and open, click, bounce and unsubscribe counts.
- Unsubscribe Contact
Marks the contact with the given email address as unsubscribed in a Direct Mail address group.
- Update Contact
Updates the contact with the given email address in a Direct Mail address group.
- Chat Assignee Updated
Triggers when a HelpCrunch chat is assigned to a different agent.
- Chat Closed
Triggers when a HelpCrunch chat is closed.
- Chat Status Updated
Triggers when a HelpCrunch chat's status changes.
- Customer Email Updated
Triggers when a HelpCrunch customer's email changes.
- Customer Tags Updated
Triggers when a HelpCrunch customer's tags change.
- Customer Unsubscribed
Triggers when a HelpCrunch customer unsubscribes.
- New Chat Created
Triggers when a new chat is created in HelpCrunch.
- New Customer Created
Triggers when a new customer is created in HelpCrunch.
- Add Customer Event
Records a custom event against a HelpCrunch customer.
- Assign Chat
Assigns a HelpCrunch chat to an agent.
- Create Chat
Creates a HelpCrunch chat with a customer.
- Delete Customer
Deletes a HelpCrunch customer.
- Find Chats
Finds HelpCrunch chats whose field matches a value, such as the customer email or status.
- Find Customer
Finds HelpCrunch customers whose field matches a value, such as by email.
- Get Chat
Returns one HelpCrunch chat by ID.
- Get Customer
Returns one HelpCrunch customer by ID.
- Get Organization
Returns the HelpCrunch organization and whether the team is online.
- List Agents
Returns the agents in the HelpCrunch account.
- List Applications
Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).
- List Chat Messages
Returns the messages of a HelpCrunch chat, newest first.
- List Departments
Returns the HelpCrunch departments and their agents.
- Send Message
Posts a message or private note into a HelpCrunch chat.
- Snooze Chat
Snoozes a HelpCrunch chat until a time.
- Tag Customer
Adds tags to a HelpCrunch customer; unknown tags are created.
- Untag Customer
Removes tags from a HelpCrunch customer.
- Update Chat Department
Moves a HelpCrunch chat to a department.
- Update Chat Status
Changes a HelpCrunch chat's status, such as closing it.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from Direct Mail
Direct Mail to HubSpotHubSpot is your all-in-one stop for all of your marketing software needs.
Direct Mail to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
Direct Mail to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
Direct Mail to Google SheetsGoogle Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Direct Mail to GmailGmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Direct Mail to Google CalendarGoogle Calendar is a time management tool providing scheduling features, event reminders, and integration...
More into HelpCrunch
Google Drive to HelpCrunchGoogle Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
ActiveCampaign to HelpCrunchActiveCampaign is a marketing automation, email marketing, and CRM platform.
Airtable to HelpCrunchOrganize anything with Airtable, a modern database created for everyone.
Questions
Direct Mail and HelpCrunch, answered
What can start an automation from Direct Mail?
Any of Direct Mail's 3 triggers in the catalog, including New Contact, Updated Contact and Sent Campaign. Describe the moment in plain language and your agent picks the right one.
What can your agent do in HelpCrunch when something happens in Direct Mail?
Any of HelpCrunch's 19 actions, including Create Chat, Send Message, Update Chat Department and Update Chat Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from HelpCrunch to Direct Mail?
Yes. When something happens in HelpCrunch, your agent can act in Direct Mail too. This page covers both directions: HelpCrunch's triggers and Direct Mail's actions are listed here as well.
Do I have to build a connector for Direct Mail or HelpCrunch?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Direct Mail and HelpCrunch without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.