Integration
Connect Device Magic and Freshservice
When New Submission fires in Device Magic, your agent runs Add Attachment to a Ticket in Freshservice, or New or Updated Change in Freshservice to Create Group in Device Magic. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Device Magic and Freshservice to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Device Magic and Freshservice can do together
From Device Magic to Freshservice
When New Submission in Device Magic
then Add Attachment to a Ticket in Freshservice
From Freshservice to Device Magic
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Device Magic and Freshservice
Triggers and actions 11 triggers · 36 actions
- New Submission
Triggers when a form receives a new submission in its Device Magic Database. The form's Device Magic Database destination must be active.
- Approve Device
Approves a device that is waiting to join your organization. Approving an already-approved device has no effect.
- Create Group
Creates a new group in your organization.
- Delete Form
Deletes a form from your organization.
- Delete Group
Deletes a group from your organization.
- Get Device
Returns one device in your organization by its numeric ID or device identifier.
- Get Form
Returns a form's definition: its title and questions.
- List Devices
Returns the devices joined to your Device Magic organization, with owner, groups and approval status.
- List Dispatches
Returns the dispatched forms still outstanding across all devices in your organization.
- List Forms
Returns the forms in your organization with their namespace, version and group.
- List Groups
Returns the groups in your organization with their form and device IDs, optionally filtered by name.
- List Resources
Returns the resources (uploaded files such as images, spreadsheets and PDFs) in your organization.
- List Submissions
Returns submissions stored in a form's Device Magic Database. The form's Device Magic Database destination must be active.
- Remove Device
Removes a device from your organization.
- Revoke Dispatch
Revokes a dispatched form from a device.
- Update Device
Updates a device's owner, description or groups. Fields left blank are unchanged.
- Update Group
Renames a group in your organization.
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Device Magic and Freshservice, answered
What can start an automation from Device Magic?
Any of Device Magic's 1 trigger in the catalog, including New Submission. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshservice when something happens in Device Magic?
Any of Freshservice's 20 actions, including Add Attachment to a Ticket, Add Attachment to a Ticket (Cisco), Add Note To A Problem and Get agent. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshservice to Device Magic?
Yes. When something happens in Freshservice, your agent can act in Device Magic too. This page covers both directions: Freshservice's triggers and Device Magic's actions are listed here as well.
Do I have to build a connector for Device Magic or Freshservice?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Device Magic and Freshservice without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.