Connect Cryptlex and Halo Service Solutions

Both apps 29Cryptlex 13Halo Service Solutions 16

• Trigger
  New Activation

  Triggers when a new activation is created.

• Trigger
  New License

  Triggers when a new license is created.

• Trigger
  New Trial Activation

  Triggers when a new trial activation is created.

• Action
  Create Organization

  Creates a new organization in Cryptlex with a notification email and a cap on how many users it may create. Returns the created organization, including its id and login alias.

• Action
  Create User

  Creates a new user in Cryptlex, optionally placing them in an organization and granting customer portal access. Returns the created user, including its id.

• Action
  Delete User

  Permanently deletes a user in Cryptlex. This cannot be undone.

• Action
  Find Licenses by key

  Returns the licenses in Cryptlex that match the license key given, with optional extra filters such as product, user or expiry.

• Action
  Get User

  Returns a single user in Cryptlex, including their name, email, role, company, tags and metadata.

• Action
  List Activations

  Returns the license activations in Cryptlex, optionally narrowed to a licence, product, user, operating system or date range.

• Action
  List Licenses

  Returns the licenses in a Cryptlex account, optionally narrowed by product, user, organization, status or date range.

• Action
  List Products

  Returns the products in a Cryptlex account, with their names, license templates and license counts.

• Action
  List Users

  Returns the users in a Cryptlex account, optionally narrowed by organization, company, role, tags or last-seen date.

• Action
  Update User

  Updates a user in Cryptlex. Only the values supplied are changed; anything left blank is untouched. Returns the updated user.

• Trigger
  New Ticket

  Triggers when a new ticket is logged in Halo.

• Trigger
  Ticket Updated

  Triggers when a ticket is created or updated in Halo.

• Action
  Add action to ticket

  Adds a new action (note, update or outcome) to an existing Halo ticket.

• Action
  Add project

  Creates a new project in Halo and returns the created project record.

• Action
  Create Site

  Creates a new site for a customer in Halo.

• Action
  Create Ticket

  Creates a new ticket in Halo with a summary, description and optional customer, user, type, priority, status and assignment.

• Action
  Create User

  Creates a new end user in Halo under the chosen site.

• Action
  Get customer

  Returns a single Halo customer (client) by its ID, optionally with extra details and ticket activity.

• Action
  Get project

  Returns a single Halo project by its ID, including its details and custom fields.

• Action
  Get ticket

  Returns a single Halo ticket by its ID, optionally with extra details and its last action.

• Action
  Get user

  Returns a single Halo user (end-user contact) by ID, with optional details, ticket activity and pop-ups.

• Action
  List customers

  Returns a list of customers (clients) in Halo, optionally filtered by search text or top level.

• Action
  List tickets

  Returns tickets from Halo, optionally filtered by customer, agent, status, dates, search text and more.

• Action
  List users

  Returns the users (end-user contacts) in Halo, optionally filtered by customer, site, search text and other criteria.

• Action
  Update ticket

  Updates an existing Halo ticket's summary, details, customer, assignment, status, priority and category. Fields left blank are not changed.

• Action
  Update user

  Updates an existing Halo user's name, site, email or phone number. Fields left blank keep their current values.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.