Connect Credly and Freshservice

Both apps 56Credly 19Freshservice 37

• Trigger
  New issued badge

  Triggers when a new badge is issued by your Credly organization.

• Action
  Add badge template

  Creates a new badge template in your Credly organization and returns its id.

• Action
  Add employee

  Adds an employee to your Credly Workforce organization and returns the new employee record.

• Action
  Delete badge template

  Deletes a badge template from the Credly organization.

• Action
  Delete employee

  Deletes an employee from your Credly Workforce organization.

• Action
  Get badge template

  Returns a single badge template from your Credly organization, including its description, skills, criteria, state and visibility.

• Action
  Get employee

  Returns a single employee in your Credly organization, looked up by email address, Credly id or your own external id.

• Action
  Get issued badge

  Returns the details of a single issued badge, including its recipient, state, badge template and evidence.

• Action
  Get organization

  Returns the details of the Credly organization this account is connected to.

• Action
  Issue Badge

  Issues a new badge from one of your badge templates to a recipient by email.

• Action
  List badge templates

  Returns the badge templates of your Credly organization, optionally filtered by name, state, skills, dates and more.

• Action
  List employees

  Returns the employees in your Credly organization, optionally filtered by name or email, connection status or badge level.

• Action
  List endorsements

  Returns the endorsements your organization holds on a badge template, including their competencies, credits and validity dates.

• Action
  List issued badges

  Returns the badges your Credly organization has issued, with optional filters by recipient, badge template, state and dates, and a choice of sort order.

• Action
  List organizations

  Returns the Credly organizations visible to the connected account.

• Action
  Replace issued badge

  Replaces an issued badge with a new badge, optionally changing its template, recipient details, dates and evidence. Returns the new replacement badge.

• Action
  Revoke issued badge

  Revokes an issued badge, removing it from the earner's wallet and public profile, and returns the updated badge.

• Action
  Update badge template

  Updates an existing badge template in your Credly organization. Only the values you fill in are changed.

• Action
  Update employee

  Updates an existing employee in your Credly organization, identified by email or your own employee ID. Fields left blank are not changed.

• Trigger
  Deleted Ticket

  Triggered when a ticket is deleted.

• Trigger
  New or Updated Change

  Triggered by a new or updated change in Freshservice.

• Trigger
  New or Updated Release

  Triggered by a new or updated release.

• Trigger
  Two-way sync new and updated changes

  Triggered by new and updated changes

• Trigger
  Two-way sync new and updated problems with PagerDuty ID

  A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated releases

  Triggered by new or updated release

• Trigger
  Two-way sync new and updated tickets

  A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

• Trigger
  Updated Change

  Triggered when a change is updated (created_at differs from updated_at).

• Trigger
  Updated Problem

  Triggered when a problem is updated (created_at != updated_at).

• Trigger
  Updated Release

  Triggered when a release is updated.

• Action
  Add Attachment to a Ticket

  Adds an attachment from a url to a specified ticket.

• Action
  Add Attachment to a Ticket (Cisco)

  Adds an attachment from a url to a specified ticket.

• Action
  Add Note To A Problem

  Adds a note to a problem provided its id.

• Action
  Add Note to a Ticket

  Adds a private or public note to a ticket.

• Action
  Create Change

  Creates a change.

• Action
  Create Problem

  Creates a problem.

• Action
  Create Release

  Creates a release.

• Action
  Create Ticket

  Creates a new ticket in Freshservice.

• Action
  Delete change

  Deletes a change request in Freshservice.

• Action
  Delete Problem

  Deletes a problem given its ID.

• Action
  Delete Ticket

  Deletes a ticket given its ID.

• Action
  Get agent

  Returns the details of a single agent in Freshservice, including their custom field values.

• Action
  Get change

  Returns a single change request by its ID, including its custom fields.

• Action
  Get problem

  Returns a single Freshservice problem by its ID, including its custom fields.

• Action
  Get release

  Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

• Action
  Get requester

  Returns a single requester's details, including contact info, departments and custom fields.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists agents.

• Action
  List changes

  Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

• Action
  List problems

  Returns the problems in your Freshservice account, optionally only those updated since a given time.

• Action
  List releases

  Returns the releases in your Freshservice account, optionally only those updated since a given time.

• Action
  List Requesters

  Lists requesters.

• Action
  List Tickets

  Lists tickets, optionally filtered.

• Action
  Reply to a Ticket

  Adds a public reply to a ticket.

• Action
  Two-way sync delete ticket

  Deletes a ticket. For use only with two-way sync delete triggers.

• Action
  Update Change

  Updates a change given its ID.

• Action
  Update Problem

  Updates a problem given its ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.