Integration
Connect Convirza and TOPdesk
When New Call fires in Convirza, your agent runs Add change in TOPdesk, or New First Line Incident in TOPdesk to Update user in Convirza. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Convirza and TOPdesk to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Convirza and TOPdesk can do together
From Convirza to TOPdesk
When New Call in Convirza
then Add change in TOPdesk
From TOPdesk to Convirza
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Convirza and TOPdesk
Triggers and actions 6 triggers · 34 actions
- New Call
Triggers when a new tracked call is recorded.
- Add group
Creates a new group (organizational unit) in your Convirza account under the parent group you choose.
- Add phone number
Orders (purchases) a phone number from a carrier and reserves it in your Convirza inventory, returning the new number's id.
- Add SMS broadcast
Creates an SMS broadcast that sends a message to selected contacts or contact lists, immediately or at a scheduled time.
- Delete group
Deletes a group (organizational unit) in Convirza. The group's history is kept, but it no longer appears in active views.
- Delete SMS broadcast
Cancels a scheduled SMS broadcast so it is not sent. Fails if the broadcast is scheduled within the next 15 minutes or has already been sent.
- Delete User
Deletes a user.
- Find phone numbers
Searches for phone numbers available to order or provision, by area code, exchange, digit pattern or rate center.
- Get AI voice agent
Returns the full configuration of one AI voice agent, including its prompt, greeting, voice, phone number and knowledge base.
- Get Call
Returns one tracked call, with its caller, campaign, routing and disposition details.
- Get group
Returns the details of a single group (organizational unit), including its name, parent group, address and industry.
- Get Group Tree
Returns the organization's group hierarchy.
- Get SMS broadcast
Returns the details of one SMS broadcast, including its message, tracking number, recipients and next scheduled run.
- Get User
Returns one user by ID.
- List Ad Sources
Returns the advertising sources campaigns can be attributed to.
- List AI voice agents
Returns the AI voice agents configured in the account, optionally filtered by status, group or search text.
- List Calls
Returns tracked calls matching a date range and optional campaign, group, disposition and caller filters.
- List groups
Returns the sub-groups under your organization's group (or a chosen parent group), optionally filtered by name or status.
- List media prompts
Returns the call flow audio recordings (prompts, whispers and voicemails) available to a group and its parent groups.
- List phone numbers
Returns the tracking phone numbers provisioned in your Convirza account, optionally filtered by area code, exchange or number pattern.
- List SMS broadcasts
Returns SMS broadcasts with their status and delivery counts, optionally filtered by name, sender, status or date range (last 7 days by default).
- List SMS Conversations
Returns SMS conversation threads, filterable by date range and search text.
- List Users
Returns users in a group and its sub-groups, filterable by name, email and role.
- Update group
Updates only the supplied details of an existing group (organizational unit), such as its name, address or industry.
- Update user
Updates an existing Convirza user, changing only the details you fill in (name, email, role, status, group, ring-to number and permissions).
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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More into TOPdesk
Questions
Convirza and TOPdesk, answered
What can start an automation from Convirza?
Any of Convirza's 1 trigger in the catalog, including New Call. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in Convirza?
Any of TOPdesk's 10 actions, including Create an Incident, Update change, Update Incident and Add change. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to Convirza?
Yes. When something happens in TOPdesk, your agent can act in Convirza too. This page covers both directions: TOPdesk's triggers and Convirza's actions are listed here as well.
Do I have to build a connector for Convirza or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Convirza and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.