Integration
Connect Commerce Tools and LiveAgent
When New customer fires in Commerce Tools, your agent runs Add customer group in LiveAgent, or New conversation in LiveAgent to Add customer in Commerce Tools. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Commerce Tools and LiveAgent to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiAny client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Commerce Tools and LiveAgent can do together
From Commerce Tools to LiveAgent
When New customer in Commerce Tools
then Add customer group in LiveAgent
From LiveAgent to Commerce Tools
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Commerce Tools and LiveAgent
Triggers and actions 5 triggers · 28 actions
- New customer
Triggers when a new customer is created in your commercetools project.
- New order
Triggers when a new order is created in the commercetools project.
- Add cart
Creates a new shopping cart in your commercetools project, optionally with line items, customer, addresses and discount codes.
- Add category
Creates a category in your commercetools project for organizing products.
- Add customer
Creates a customer in your commercetools project and returns the new customer record.
- Add order from cart
Creates an order from an existing cart, optionally setting its order number and initial order, payment and shipment states.
- Add product
Creates a product in your commercetools project with its product type, name, slug and optional variants, prices, categories and attributes.
- Delete customer
Deletes a customer, optionally erasing all of their related personal data. Returns the deleted customer.
- Delete product
Deletes a product from the catalog and returns the product as it was when deleted.
- Find categories
Finds categories in your commercetools project that match a filter, such as a key, slug or name.
- Find customers
Finds customers matching a filter condition, such as an email address or last name.
- Find inventory entries
Returns the inventory entries (stock quantities per SKU and supply channel) that match a filter.
- Find orders
Finds orders in the commercetools project that match a filter condition.
- Find products
Finds products in your commercetools project that match a filter condition, such as a product key or name.
- Get cart
Returns a cart by its id, including its line items, totals, addresses and state.
- Get customer
Returns a single customer by its id, including addresses and custom fields.
- Get order
Returns an order by its id, including line items, totals, state and custom fields.
- Get product
Returns a product by its id, including its current and staged data, variants and prices.
- Update cart
Updates a cart by applying one or more update actions, such as adding line items or setting the shipping address, and returns the updated cart.
- Update customer
Applies one or more update actions to an existing customer, such as changing their email, name or addresses, and returns the updated customer.
- Update inventory entry
Updates an inventory entry, for example adding, removing or setting its stock quantity, and returns the updated entry.
- Update order
Updates an order by applying one or more update actions, such as changing its order, shipment or payment state.
- Update product
Updates a product by applying one or more update actions, and returns the updated product.
- New conversation
Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent.
- New Customer
Triggers when a new customer (contact) is added in LiveAgent.
- New Customer (Experimental)
Triggers when a new customer (contact) is added in LiveAgent.
- Add customer group
Creates a new customer group in LiveAgent with a name and optional text and background colors.
- Add tag
Creates a new tag in LiveAgent that can be assigned to conversations.
- Get conversation
Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values.
- List conversation messages
Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range.
- List conversations
Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates.
- List customer groups
Returns every customer group defined in the LiveAgent account, with each group's id and name.
- List tags
Returns every tag defined in the LiveAgent account, with each tag's id and name.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Commerce Tools and LiveAgent, answered
What can start an automation from Commerce Tools?
Any of Commerce Tools's 2 triggers in the catalog, including New customer and New order. Describe the moment in plain language and your agent picks the right one.
What can your agent do in LiveAgent when something happens in Commerce Tools?
Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from LiveAgent to Commerce Tools?
Yes. When something happens in LiveAgent, your agent can act in Commerce Tools too. This page covers both directions: LiveAgent's triggers and Commerce Tools's actions are listed here as well.
Do I have to build a connector for Commerce Tools or LiveAgent?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.