Connect CloudCart and TOPdesk

Both apps 33CloudCart 18TOPdesk 15

• Trigger
  New Customer

  Triggers when a new customer registers in your CloudCart store.

• Trigger
  New Order

  Triggers when a new order is placed in your CloudCart store.

• Trigger
  New Product

  Triggers when a new product is created in your CloudCart store.

• Trigger
  Order Updated

  Triggers when an order in your CloudCart store is updated, such as a status change or fulfillment.

• Trigger
  Product Updated

  Triggers when a product in your CloudCart store is modified.

• Action
  Create Category

  Creates a product category in your CloudCart store.

• Action
  Create Customer

  Creates a customer account in your CloudCart store.

• Action
  Create Product

  Creates a product in your CloudCart store.

• Action
  Create Subscriber

  Adds a newsletter subscriber to your CloudCart store.

• Action
  Create Vendor

  Creates a vendor (brand) in your CloudCart store, which you can then assign to products.

• Action
  Delete Customer

  Deletes a customer from your CloudCart store.

• Action
  Find Customer by Email

  Finds the customer with the given email address in your CloudCart store.

• Action
  Get Customer

  Returns one customer from your CloudCart store by ID.

• Action
  Get Order

  Returns one order from your CloudCart store by ID.

• Action
  Get Product

  Returns one product from your CloudCart store by ID.

• Action
  Update Customer

  Updates an existing customer's details; only the fields you fill in are changed.

• Action
  Update Order

  Updates an order's status, internal note, invoice number or shipping date.

• Action
  Update Product

  Updates a product's name, description or URL handle.

• Trigger
  New First Line Incident

  Triggers when a new first-line incident is created in TOPdesk.

• Trigger
  New Incident

  Triggers when a new incident is created in TOPdesk.

• Trigger
  New Major Incident

  Triggers when a new major incident is created in TOPdesk.

• Trigger
  New Second Line Incident

  Triggers when a new second-line incident is created in TOPdesk.

• Trigger
  Updated Incident

  Triggers when an incident in TOPdesk is created or updated.

• Action
  Add change

  Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.

• Action
  Create an Incident

  Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.

• Action
  Find Branch

  Finds a TOPdesk branch by its exact name and returns its ID and details.

• Action
  Find changes

  Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.

• Action
  Find Incident

  Returns the TOPdesk incident with the given incident number.

• Action
  Find Last Action

  Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.

• Action
  Find Person

  Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.

• Action
  Get change

  Returns the full details of a change, looked up by its id or its change number.

• Action
  Update change

  Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.

• Action
  Update Incident

  Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.