Connect Circle and FreeScout

Both apps 76Circle 48FreeScout 28

• Trigger
  Content Approved

  Triggers when a moderator approves reported (flagged) content in your Circle community.

• Trigger
  Content Flagged

  Triggers when a piece of community content (a post, comment or message) is reported for moderation.

• Trigger
  Content Rejected

  Triggers when a moderator rejects reported content (a post or comment) in your Circle community.

• Trigger
  Member Completed Course Section

  Triggers when a member completes a section of a course in your Circle community.

• Trigger
  Member Removed

  Triggers when a member is removed from the Circle community.

• Trigger
  New Access Group

  Triggers when a new access group is created in your Circle community.

• Trigger
  New Comment Posted

  Triggers when a new comment is posted in your Circle community, optionally limited to one space or post.

• Trigger
  New Event Created

  Triggers when a new event is published in your Circle community, optionally limited to one event space.

• Trigger
  New Event RSVP

  Triggers when a member RSVPs yes to the selected Circle event.

• Trigger
  New Member Active Subscription

  Triggers when a community member's paid subscription becomes active in Circle.

• Trigger
  New Member Added

  Triggers when a new member joins the Circle community. Optionally includes invited members who have not finished setting up their profile, or only members with chosen tags.

• Trigger
  New Member Canceled Subscription

  Triggers when a community member's paid subscription is canceled in Circle, returning the canceled subscription with its member and paywall details.

• Trigger
  New Member Paid Charge

  Triggers when a community member is charged successfully (a new paid charge appears in Circle).

• Trigger
  New Member Past Due Subscription

  Triggers when a community member's paid subscription becomes past due.

• Trigger
  New Member Refunded Charge

  Triggers when a member's charge is refunded, fully or partially, in your Circle community.

• Trigger
  New Post

  Triggers when a new basic post is published in your Circle community, optionally limited to one space or space group.

• Trigger
  New Space Created

  Triggers when a new space is created in your Circle community.

• Trigger
  New Tagged Member

  Triggers when a member tag is applied to a community member or contact in your Circle community.

• Trigger
  Quiz Failed

  Triggers when a member fails a course quiz in your Circle community. Requires Circle's Data API add-on.

• Trigger
  Quiz Passed

  Triggers when a member passes a quiz in a course lesson.

• Trigger
  Quiz Submitted

  Triggers when a member submits a quiz in a Circle course lesson.

• Action
  Add Member to Access Group

  Adds an existing community member, identified by email or member ID, to an active access group in your Circle community.

• Action
  Add Member to Space

  Adds an existing Circle user to a space by email. If the person is not yet a member of the community, they are added to the community too and emailed about it.

• Action
  Add Member to Space Group

  Adds an existing community member, by email, to a space group and to every space in that group. Does nothing if they are already in the group.

• Action
  Create Comment

  Creates a comment on a Circle post, or a reply to an existing comment, optionally authored as another community member.

• Action
  Create Contact

  Creates a non-member contact (lead) in your Circle community from an email address. The contact appears in your audience for email marketing but has no login or community access.

• Action
  Create Course Lesson

  Creates a lesson at the end of a course section in your Circle community, with optional content, status and media settings.

• Action
  Create Course Section

  Creates a new section at the end of a course space. The section starts with no lessons.

• Action
  Create Event

  Creates an event in a Circle event space, with its schedule, location, RSVP and notification settings, and optional recurrence, ticket price and invitations.

• Action
  Create Post

  Creates a post in a Circle basic space, with a title, rich-text content, author and publishing options.

• Action
  Find Member

  Finds a community member by their exact email address, including invited members who have not finished setting up their profile.

• Action
  Has Member Tag

  Checks whether the community member with a given email address has a given member tag, and returns true or false along with the member's id and tags.

• Action
  Invite Member

  Invites a person to your Circle community by email, creating their Circle account if needed, and optionally adds them to spaces, space groups and member tags. Returns the new community member.

• Action
  Is Member of Space

  Checks whether a community member, identified by email, belongs to a chosen space and returns their space membership details.

• Action
  Is Member of Space Group

  Checks whether a community member, identified by email, belongs to a space group, and returns their membership details when they do.

• Action
  Mark Course Lesson as Completed

  Marks a course lesson as completed for a member of the course space, identified by their email address.

• Action
  Remove Member

  Removes a member from your Circle community by deactivating their membership and canceling their running paid subscriptions. Their posts and comments are kept, and inviting the same email again restores the membership.

• Action
  Remove Member From Access Group

  Removes a community member, identified by member ID or email, from an access group.

• Action
  Remove Member From Event

  Removes a member's RSVP from a Circle event, identified by the member's email. The attendee record is kept with its RSVP set to no.

• Action
  Remove Member From Space

  Removes a community member, identified by email, from a space. The person stays a member of the community.

• Action
  Remove Member From Space Group

  Removes a member from a space group and from every space in that group. They stay a member of the community.

• Action
  RSVP Member to Event

  Adds a community member, identified by email, to an event. The member is RSVPed directly when the event auto-RSVPs invited attendees; otherwise they are invited.

• Action
  Send Direct Message

  Sends a direct chat message to a Circle community member, identified by email, optionally as a reply in a thread.

• Action
  Start a Group Chat

  Sends a message to a group of community members in a group chat, starting the group chat if it does not exist yet. The message is sent as the community member the connection authenticates as.

• Action
  Tag Member

  Applies a member tag to the community member with the given email. If the member already has the tag, it is kept.

• Action
  Untag Member

  Removes a member tag from the community member with the given email. The tag itself stays in the community; only its assignment to that member is removed.

• Action
  Update Event

  Updates an existing event in a Circle event space. Only the fields you fill in are changed; everything else on the event stays as it is.

• Action
  Update Member

  Updates an existing Circle community member's profile, profile fields, moderation flag and preferences, and adds them to spaces, space groups and member tags. Existing memberships and tags are kept.

• Trigger
  Conversation Created

  Triggers when a new conversation is created in FreeScout.

• Trigger
  New Customer

  Triggers when a new customer is created in FreeScout.

• Trigger
  New or Updated Conversation

  Triggers when a FreeScout conversation is created or updated.

• Action
  Create Customer

  Creates a FreeScout customer. If a customer with the email already exists, none is created.

• Action
  Create Thread

  Adds a customer reply, agent reply or internal note to a FreeScout conversation.

• Action
  Create Timelog

  Logs a finished time entry of the given duration on a FreeScout conversation (Time Tracking module).

• Action
  Create User

  Creates a regular FreeScout user (no invitation email; no mailbox access by default).

• Action
  Delete Conversation

  Deletes a FreeScout conversation permanently.

• Action
  Delete User

  Deletes a FreeScout user.

• Action
  Get Conversation

  Returns one FreeScout conversation by ID, with its threads and tags.

• Action
  Get Current User

  Returns the FreeScout user who owns the API key (works only with a per-user API key).

• Action
  Get Customer

  Returns one FreeScout customer by ID, with their name, company, emails and phones.

• Action
  Get Report

  Returns metrics and chart data for a FreeScout report (conversations, productivity, satisfaction or time); requires the Reports module.

• Action
  Get User

  Returns one FreeScout user by ID.

• Action
  List Conversations

  Returns FreeScout conversations matching the filters you give, newest first.

• Action
  List Conversation Timelogs

  Returns the time-tracking entries logged on a FreeScout conversation (Time Tracking module).

• Action
  List Customers

  Returns FreeScout customers matching the filters you give, such as email or name.

• Action
  List Mailbox Custom Fields

  Returns the custom fields defined for a FreeScout mailbox.

• Action
  List Mailboxes

  Returns the FreeScout mailboxes, optionally only those a given user can access.

• Action
  List Mailbox Folders

  Returns the folders of a FreeScout mailbox with their conversation counts.

• Action
  List Tags

  Returns FreeScout tags, optionally only the tags on one conversation.

• Action
  List Timelogs

  Returns FreeScout time-tracking entries, optionally filtered by conversation, user and date range.

• Action
  List Users

  Returns FreeScout users, optionally looked up by email.

• Action
  Update Conversation

  Changes a FreeScout conversation's status, assignee, mailbox, customer or subject.

• Action
  Update Conversation Custom Fields

  Sets one custom field value on a FreeScout conversation. For a dropdown field, pass the option's ID.

• Action
  Update Conversation Tags

  Replaces all tags on a FreeScout conversation with the list you give; missing tags are created, and an empty list removes all tags.

• Action
  Update Customer

  Updates a FreeScout customer's name, contact details, company or notes.

• Action
  Update Customer Fields

  Sets one customer field value on a FreeScout customer (Customer Fields module).

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.