Integration
Connect Cin7 Core Inventory and Freshservice
When New Customer / Updated Customer fires in Cin7 Core Inventory, your agent runs Add Attachment to a Ticket in Freshservice, or New or Updated Change in Freshservice to Create Customer in Cin7 Core Inventory. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Cin7 Core Inventory and Freshservice to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Cin7 Core Inventory and Freshservice can do together
From Cin7 Core Inventory to Freshservice
When New Customer / Updated Customer in Cin7 Core Inventory
then Add Attachment to a Ticket in Freshservice
When New Payment in Cin7 Core Inventory
then Add Attachment to a Ticket (Cisco) in Freshservice
From Freshservice to Cin7 Core Inventory
When New or Updated Change in Freshservice
then Create Customer in Cin7 Core Inventory
When New or Updated Release in Freshservice
then Find a Customer in Cin7 Core Inventory
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Cin7 Core Inventory and Freshservice
Triggers and actions 23 triggers · 39 actions
Trigger
New Customer / Updated CustomerTriggers when a customer is created or updated in Cin7 Core.
Trigger
New PaymentTriggers when a payment is added to a sale (its paid amount changes).
Trigger
New Product / Updated ProductTriggers when a product is created or updated in Cin7 Core.
Trigger
New Purchase / Updated PurchaseTriggers when a purchase is created or updated in Cin7 Core.
Trigger
New SaleTriggers when a new sale is created in Cin7 Core.
Trigger
New Supplier / Updated SupplierTriggers when a supplier is created or updated in Cin7 Core.
Trigger
Sale Credit Note AuthorisedTriggers when a sale credit note is authorised.
Trigger
Sale Fulfilment UpdateTriggers when a sale's pick, pack or ship status changes.
Trigger
Sale Invoice AuthorisedTriggers when a sale becomes fully invoiced.
Trigger
Sale Shipment Tracking Number ChangedTriggers when a sale's shipment tracking numbers change.
Trigger
Sale Status ChangeTriggers when a sale's status changes in Cin7 Core.
Trigger
Sale Voided/UndoneTriggers when a sale is voided.
Trigger
Stock Level UpdateTriggers when a product's stock level at a location changes.
Action
Add Sale AttachmentAttaches a file to a sale.
Action
Create CustomerCreates a new customer in Cin7 Core.
Action
Create ProductCreates a new product in Cin7 Core.
Action
Create SupplierCreates a new supplier in Cin7 Core.
Action
Find a CustomerFinds customers by name, ID or contact.
Action
Find an AssemblyFinds assemblies (finished goods tasks) by status, search text or sale.
Action
Find a ProductFinds products by name, SKU or ID.
Action
Find a Products AvailabilityReturns on-hand, allocated and available stock for products, per location.
Action
Find a SaleReturns one sale by its ID, with its order, invoices and fulfilments.
Action
Find a Sale Credit NoteReturns a sale's credit notes.
Action
Find a Sale ExtendedFinds sales by order number, customer, invoice number, reference, credit note number or status.
Action
Find a Sale FulfilmentReturns a sale's fulfilments with their pick, pack and ship details.
Action
Find a Sale InvoiceReturns a sale's invoices.
Action
Find a Sale PaymentsReturns the payments and refunds recorded on a sale.
Action
Update ProductUpdates an existing product in Cin7 Core.
Action
Update SupplierUpdates an existing supplier in Cin7 Core.
Trigger
Deleted TicketTriggered when a ticket is deleted.
Trigger
New or Updated ChangeTriggered by a new or updated change in Freshservice.
Trigger
New or Updated ReleaseTriggered by a new or updated release.
Trigger
Two-way sync new and updated changesTriggered by new and updated changes
Trigger
Two-way sync new and updated problems with PagerDuty IDA trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
Trigger
Two-way sync new and updated releasesTriggered by new or updated release
Trigger
Two-way sync new and updated ticketsA trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
Trigger
Updated ChangeTriggered when a change is updated (created_at differs from updated_at).
Trigger
Updated ProblemTriggered when a problem is updated (created_at != updated_at).
Trigger
Updated ReleaseTriggered when a release is updated.
Action
Add Attachment to a TicketAdds an attachment from a url to a specified ticket.
Action
Add Attachment to a Ticket (Cisco)Adds an attachment from a url to a specified ticket.
Action
Add Note To A ProblemAdds a note to a problem provided its id.
Action
Create ChangeCreates a change.
Action
Create ProblemCreates a problem.
Action
Create TicketCreates a new ticket in Freshservice.
Action
Delete changeDeletes a change request in Freshservice.
Action
Delete ProblemDeletes a problem given its ID.
Action
Delete TicketDeletes a ticket given its ID.
Action
Get agentReturns the details of a single agent in Freshservice, including their custom field values.
Action
Get changeReturns a single change request by its ID, including its custom fields.
Action
Get problemReturns a single Freshservice problem by its ID, including its custom fields.
Action
Get releaseReturns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
Action
Get requesterReturns a single requester's details, including contact info, departments and custom fields.
Action
Get TicketRetrieves a single ticket by ID.
Action
List AgentsLists agents.
Action
List changesReturns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
Action
List problemsReturns the problems in your Freshservice account, optionally only those updated since a given time.
Action
List releasesReturns the releases in your Freshservice account, optionally only those updated since a given time.
Action
List RequestersLists requesters.
Action
List TicketsLists tickets, optionally filtered.
Action
Reply to a TicketAdds a public reply to a ticket.
Action
Two-way sync delete ticketDeletes a ticket. For use only with two-way sync delete triggers.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Cin7 Core Inventory and Freshservice, answered
What can start an automation from Cin7 Core Inventory?
Any of Cin7 Core Inventory's 13 triggers in the catalog, including New Customer / Updated Customer, New Payment, New Product / Updated Product and New Purchase / Updated Purchase. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshservice when something happens in Cin7 Core Inventory?
Any of Freshservice's 23 actions, including Create Change, Create Problem, Create Ticket and Add Attachment to a Ticket. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshservice to Cin7 Core Inventory?
Yes. When something happens in Freshservice, your agent can act in Cin7 Core Inventory too. This page covers both directions: Freshservice's triggers and Cin7 Core Inventory's actions are listed here as well.
Do I have to build a connector for Cin7 Core Inventory or Freshservice?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Cin7 Core Inventory and Freshservice without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.