Integration
Connect Captivated and Freshworks CRM
When New or Updated Contact fires in Captivated, your agent runs Create Contact in Freshworks CRM, or New Account in Freshworks CRM to Create or Update Contact in Captivated. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Captivated and Freshworks CRM to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Captivated and Freshworks CRM can do together
From Captivated to Freshworks CRM
When New or Updated Contact in Captivated
then Create Contact in Freshworks CRM
From Freshworks CRM to Captivated
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Captivated and Freshworks CRM
Triggers and actions 9 triggers · 37 actions
- New or Updated Contact
Triggers when a contact is created or updated in Captivated.
- New Tag
Triggers when a new contact tag is created.
- New Template
Triggers when a new message template is created.
- Create or Update Contact
Creates a contact, or updates the matching one, in Captivated.
- Create Tag
Creates a contact tag.
- Create Template
Creates a message template.
- Delete Contact
Deletes a contact.
- Delete Tag
Deletes a tag.
- Get Bulk Job Status
Returns the status and results of a bulk message job.
- Get Contact
Returns one contact by its ID.
- Get Message
Returns one message and its delivery state.
- Get Tag
Returns one tag by its ID.
- Get Template
Returns one message template by its ID.
- Get User
Returns one Captivated user by ID.
- List Contacts
Returns a page of contacts, optionally only those updated since a time.
- List Conversation Messages
Returns the messages in one conversation.
- List Tags
Returns a page of contact tags.
- List Templates
Returns a page of message templates.
- Send Bulk Messages
Queues a batch of text messages and returns the bulk job ID.
- Send Message
Sends a text message from one of your Captivated numbers to a recipient.
- Update Contact
Updates the fields you supply on an existing contact.
- Update Tag
Renames or recolors a tag.
- Update Template
Updates a message template's name or text.
- New Account
Polling trigger: fires when a new sales account is created. Sorted by created_at descending.
- New Contact
Polling trigger: fires when a new contact is created. Sorted by created_at descending.
- New Deal
Polling trigger: fires when a new deal is created. Sorted by created_at descending.
- New or Updated Account
Polling trigger: fires when a sales account is created or updated. Sorted by updated_at descending.
- New or Updated Contact
Polling trigger: fires when a contact is created or updated. Sorted by updated_at descending.
- New or Updated Deal
Polling trigger: fires when a deal is created or updated. Sorted by updated_at descending.
- Add Note to Contact
Adds a note to a contact (targetable_type=Contact) in Freshworks CRM.
- Create Account
Creates a new sales account in Freshworks CRM.
- Create Appointment
Creates an appointment in Freshworks CRM. from_date/end_date are ISO8601.
- Create Contact
Creates a new contact in Freshworks CRM.
- Create Deal
Creates a new deal in Freshworks CRM.
- Create Task
Creates a task in Freshworks CRM. due_date is epoch milliseconds; targetable_type e.g. Contact/Deal/SalesAccount.
- Find Account by Name
Looks up a sales account by name using the lookup endpoint.
- Find Contact by Email
Looks up a contact by email address using the lookup endpoint.
- Find deal by custom field
Searches for a deal by the selected custom field. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal by name
Searches for a deal by name. If a single match is found, emits the deal's details. If none or multiple match, an error occurs.
- Find deal stage by name
Searches for a deal stage by name. If a single match is found, emits the stage's details. If none or multiple match, an error occurs.
- Find pipeline by name
Searches for a pipeline by name. If a single match is found, emits the pipeline's details. If none or multiple match, an error occurs.
- Get Account
Retrieves a sales account by ID in Freshworks CRM.
- Get Contact
Retrieves a contact by ID in Freshworks CRM.
- Get Deal
Retrieves a deal by ID in Freshworks CRM.
- Update Contact
Updates an existing contact by ID in Freshworks CRM.
- Update Deal
Updates an existing deal by ID in Freshworks CRM.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Captivated and Freshworks CRM, answered
What can start an automation from Captivated?
Any of Captivated's 3 triggers in the catalog, including New or Updated Contact, New Tag and New Template. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshworks CRM when something happens in Captivated?
Any of Freshworks CRM's 17 actions, including Create Account, Create Appointment, Create Contact and Create Deal. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshworks CRM to Captivated?
Yes. When something happens in Freshworks CRM, your agent can act in Captivated too. This page covers both directions: Freshworks CRM's triggers and Captivated's actions are listed here as well.
Do I have to build a connector for Captivated or Freshworks CRM?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Captivated and Freshworks CRM without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.