Integration

Connect CallRail to Channels

When something happens in CallRail, your agent does the next thing in Channels. Describe it in plain language and the automation is built, tested on every branch and kept running.

CallRail5 triggersChannels2 triggersChannels9 actions

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What do you want CallRail and Channels to do together?

Describe it and your agent reads both APIs, builds the automation, tests every branch and ships it. The list below is what exists today, not the limit.

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Everything your agent can do with CallRail and Channels

Triggers and actions 7 triggers · 9 actions

Trigger
Form Captured
Triggers when a form is captured.
Trigger
Outbound Call Completed
Triggers after an outbound phone call has been completed and its recording and transcription have been completed and attached. It contains the full data about the call. This trigger should not be expected to be real-time and has a maximum delay of 20 minutes after the hangup before it fires.
Trigger
Phone Call Started
Triggers when an inbound phone call is started.
Trigger
SMS Received
Triggers when an SMS message is received.
Trigger
SMS Sent
Triggers when an SMS message is sent.
Trigger
New Call Finished
Triggers when a call is finished.
Trigger
New Voicemail Left
Action
Add note to contact
Add a note to a contact's history. POST /api/v1/contacts/{id}/note.
Action
Add number to do-not-call list
Block a phone number by adding it to the Do Not Call list. POST /api/v1/dnclist/block.
Action
Create New Contact
Creates a new Contact in your Channels account.
Action
Delete contact
Delete a contact by id. DELETE /api/v1/contacts/{id}.
Action
Delete number from do-not-call list
Unblock a phone number by removing it from the Do Not Call list. POST /api/v1/dnclist/unblock.
Action
Get account balance
Retrieve the account's current finance balance. GET /api/v1/finance/balance.
Action
Get contact
Retrieve a single contact by id. GET /api/v1/contacts/{id}.
Action
List contacts
List all contacts on the account. GET /api/v1/contacts.
Action
Update contact
Update an existing contact's fields. PUT/POST /api/v1/contacts/{id}.

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The other way round: Channels to CallRail