Connect Callingly and ServiceNow

Both apps 30Callingly 16ServiceNow 14

• Trigger
  Call Completed

  Triggers when a call to a lead is made and completes in Callingly.

• Trigger
  Lead Created

  Triggers when a new lead is added to Callingly.

• Trigger
  Lead Updated or Tagged

  Triggers when a Callingly lead is tagged or its status, stage or result changes.

• Trigger
  New SMS

  Triggers when a text message is sent or received in Callingly.

• Action
  Call Lead

  Creates or updates a lead and immediately calls your team, connecting the first rep who answers to the lead.

• Action
  Delete Lead

  Deletes a Callingly lead.

• Action
  Find Lead

  Finds a Callingly lead by phone number and returns the first match.

• Action
  Get Call

  Returns one Callingly call by its ID, with its outcome, duration, recording and transcript.

• Action
  Get Lead

  Returns one Callingly lead by its ID, with its contact details and status.

• Action
  List Sequences

  Returns the follow-up sequences in the Callingly account.

• Action
  List Teams

  Returns the teams in the Callingly account.

• Action
  List Users

  Returns the users (agents) in the Callingly account.

• Action
  Schedule Call

  Creates or updates a lead and schedules a call from your team to the lead at the time you choose.

• Action
  Schedule SMS

  Schedules a text message to an existing Callingly lead for a future time.

• Action
  Send SMS

  Sends a text message from one of your Callingly numbers to a lead.

• Action
  Update or Tag Lead

  Updates a Callingly lead's details, status, stage or tags.

• Trigger
  New Attachment Added

  Triggered when a new attachment is added.

• Trigger
  New Comment Added

  Triggered when a new comment is added to a record. Queries the ServiceNow journal field table for comment entries.

• Trigger
  New Record

  Polls the specified ServiceNow table and fires for each new record, ordered by creation time. Optionally filter with an encoded query.

• Trigger
  New Work Note Added

  Triggered when a new work note is added to a record (e.g. incident) in ServiceNow.

• Trigger
  New Work Notes (Cisco)

  Gets new work notes from incidents in ServiceNow. Queries the configured table (default incident) for rows updated in the last day, returning each record's comments_and_work_notes journal (display value) and sys_id.

• Trigger
  Two-way sync new and updated incidents (Cisco)

  A trigger for two-way syncing new and updated incidents. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated tables

  A trigger for two-way syncing new and updated table records. Polls a ServiceNow table for records ordered by sys_updated_on so new and changed rows are detected. Can only be used with two-way sync actions.

• Action
  Add Comment to Incident

  Adds a customer-visible comment to an incident (by sys_id) via the incident table.

• Action
  Add File Attachment to Record

  Attaches a file to a record via the ServiceNow Attachment API. Provide the table name, record sys_id, file name, content type, and file content.

• Action
  Add Work Note to Incident

  Adds an internal work note to an incident (by sys_id) via the incident table.

• Action
  Create Record

  Creates a new record in the specified ServiceNow table (e.g. incident, task, problem, cmdb_ci). Pass the field values as a JSON object.

• Action
  Delete Record

  Deletes a record by sys_id from the specified ServiceNow table.

• Action
  List Records

  Lists records from the specified ServiceNow table. Optionally filter with an encoded query (sysparm_query), e.g. active=true^priority=1. Returns the result array, paginated.

• Action
  Update Record

  Updates an existing record (by sys_id) in the specified ServiceNow table. Pass changed field values as a JSON object.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.