Integration
Connect Businessmap and TOPdesk
When New Board fires in Businessmap, your agent runs Create an Incident in TOPdesk, or New First Line Incident in TOPdesk to Add Card in Businessmap. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Businessmap and TOPdesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Businessmap and TOPdesk can do together
From Businessmap to TOPdesk
When New Board in Businessmap
then Create an Incident in TOPdesk
From TOPdesk to Businessmap
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Businessmap and TOPdesk
Triggers and actions 6 triggers · 20 actions
- New Board
Triggered when a new board is created in Businessmap.
- Add Card
Creates a new card in the chosen column and lane of a Businessmap board and returns the new card's ID.
- Add Comment
Adds a plain-text comment to a Businessmap card, optionally with file attachments, and returns the new comment.
- Add Subtask
Adds a new subtask to a Businessmap card and returns the created subtask, with optional assignee, deadline, position and attachments.
- Create/Remove Link
Creates or removes a link between two cards, as a parent, child, predecessor, successor or relative. Returns whether the change succeeded and the linked card's position.
- Discard Card or Restore Discarded Card
Discards a card, or restores a previously discarded card to the board, and returns the updated card's details.
- Find Card
Returns the cards whose title matches the search text, optionally narrowed by further filters.
- Get Card Attachments
Returns all attachments on a card, including each attachment's file name, link and position.
- Get Columns
Returns the columns on a Businessmap board, including each column's workflow, section, position, name and work-in-progress limit.
- Get Lanes
Returns the lanes on a Businessmap board, including each lane's name, workflow, position, description and color.
- Get Users
Returns the users in the Businessmap account with their details, optionally filtered by ID, email, username or status.
- Log Time for Card
Logs time worked against a card or one of its subtasks, and returns the new logged time entry.
- Unblock Card
Unblocks a card, removing its block reason and comment so work on it can continue.
- Update/Move Card
Updates an existing card's details and can move it to a different column, lane or position. Returns the updated card.
- Upload Attachment
Adds an attachment to a card from a file name and a link to the file, and returns the new attachment.
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Businessmap and TOPdesk, answered
What can start an automation from Businessmap?
Any of Businessmap's 1 trigger in the catalog, including New Board. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in Businessmap?
Any of TOPdesk's 6 actions, including Create an Incident, Update Incident, Find Branch and Find Incident. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to Businessmap?
Yes. When something happens in TOPdesk, your agent can act in Businessmap too. This page covers both directions: TOPdesk's triggers and Businessmap's actions are listed here as well.
Do I have to build a connector for Businessmap or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Businessmap and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.