Connect Blueshift and Freshservice

Both apps 56Blueshift 19Freshservice 37

• Trigger
  Campaign Execution Status

  Triggers when a Blueshift campaign's status changes (for example launched, paused or completed).

• Trigger
  New Campaign Activity

  Triggers when a customer has new Blueshift campaign activity, such as a send, open or click.

• Action
  Add campaign

  Creates a one-time or event-triggered campaign with a single message trigger, optionally launching it immediately.

• Action
  Add events in bulk

  Sends up to 30 customer events to Blueshift in a single call, such as purchases, views or custom events.

• Action
  Add user to list

  Adds a single user, identified by email or customer ID, to a Blueshift custom user list.

• Action
  Create Catalog

  Creates a new product catalog in Blueshift and returns its UUID.

• Action
  Delete a Customer

  Deletes a customer profile from Blueshift by email or customer ID.

• Action
  Get catalog

  Returns the details of one catalog, including its name, type, upload method, update frequency, column mappings and when it was last processed.

• Action
  Get customer

  Returns a Blueshift customer's full profile, including contact details, engagement metrics and custom attributes, looked up by the customer's UUID.

• Action
  List campaigns

  Returns the campaigns in your Blueshift account, optionally filtered by name, author, creation or start date, status, type and archived status.

• Action
  List catalogs

  Returns all catalogs in your Blueshift account, including each catalog's UUID, name, item count, status and archived flag.

• Action
  List email templates

  Returns the email templates in your Blueshift account, optionally filtered by name, archived status or editor type.

• Action
  List segments

  Returns the segments in your Blueshift account, optionally filtered by name and archived status.

• Action
  Merge Customers

  Merges two Blueshift customer profiles into one customer ID.

• Action
  Remove user from list

  Removes a single user, identified by email or customer ID, from a Blueshift custom user list.

• Action
  Send an Event

  Sends a customer event to Blueshift, authenticated with your Event API Key.

• Action
  Track Customer Start

  Resumes Blueshift tracking for a previously forgotten customer.

• Action
  Track Customer Stop

  Stops Blueshift from tracking a customer (forget the customer).

• Action
  Trigger Campaign

  Triggers an API-triggered Blueshift campaign for one recipient.

• Trigger
  Deleted Ticket

  Triggered when a ticket is deleted.

• Trigger
  New or Updated Change

  Triggered by a new or updated change in Freshservice.

• Trigger
  New or Updated Release

  Triggered by a new or updated release.

• Trigger
  Two-way sync new and updated changes

  Triggered by new and updated changes

• Trigger
  Two-way sync new and updated problems with PagerDuty ID

  A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.

• Trigger
  Two-way sync new and updated releases

  Triggered by new or updated release

• Trigger
  Two-way sync new and updated tickets

  A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.

• Trigger
  Updated Change

  Triggered when a change is updated (created_at differs from updated_at).

• Trigger
  Updated Problem

  Triggered when a problem is updated (created_at != updated_at).

• Trigger
  Updated Release

  Triggered when a release is updated.

• Action
  Add Attachment to a Ticket

  Adds an attachment from a url to a specified ticket.

• Action
  Add Attachment to a Ticket (Cisco)

  Adds an attachment from a url to a specified ticket.

• Action
  Add Note To A Problem

  Adds a note to a problem provided its id.

• Action
  Add Note to a Ticket

  Adds a private or public note to a ticket.

• Action
  Create Change

  Creates a change.

• Action
  Create Problem

  Creates a problem.

• Action
  Create Release

  Creates a release.

• Action
  Create Ticket

  Creates a new ticket in Freshservice.

• Action
  Delete change

  Deletes a change request in Freshservice.

• Action
  Delete Problem

  Deletes a problem given its ID.

• Action
  Delete Ticket

  Deletes a ticket given its ID.

• Action
  Get agent

  Returns the details of a single agent in Freshservice, including their custom field values.

• Action
  Get change

  Returns a single change request by its ID, including its custom fields.

• Action
  Get problem

  Returns a single Freshservice problem by its ID, including its custom fields.

• Action
  Get release

  Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.

• Action
  Get requester

  Returns a single requester's details, including contact info, departments and custom fields.

• Action
  Get Ticket

  Retrieves a single ticket by ID.

• Action
  List Agents

  Lists agents.

• Action
  List changes

  Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.

• Action
  List problems

  Returns the problems in your Freshservice account, optionally only those updated since a given time.

• Action
  List releases

  Returns the releases in your Freshservice account, optionally only those updated since a given time.

• Action
  List Requesters

  Lists requesters.

• Action
  List Tickets

  Lists tickets, optionally filtered.

• Action
  Reply to a Ticket

  Adds a public reply to a ticket.

• Action
  Two-way sync delete ticket

  Deletes a ticket. For use only with two-way sync delete triggers.

• Action
  Update Change

  Updates a change given its ID.

• Action
  Update Problem

  Updates a problem given its ID.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.