Integration
Connect Benchmark Email Classic and Zendesk
When New Contact fires in Benchmark Email Classic, your agent runs Add Comment to Ticket in Zendesk, or New Messaging Conversation in Zendesk to Add Contact to List in Benchmark Email Classic. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Benchmark Email Classic and Zendesk to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Benchmark Email Classic and Zendesk can do together
From Benchmark Email Classic to Zendesk
When New Contact in Benchmark Email Classic
then Add Comment to Ticket in Zendesk
From Zendesk to Benchmark Email Classic
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Benchmark Email Classic and Zendesk
Triggers and actions 9 triggers · 28 actions
- Email Opened
Triggers when a contact opens the selected email campaign.
- Link Clicked
Triggers when a contact clicks a link in the selected email campaign.
- New Contact
Triggers when a new contact is added to the selected Benchmark Email contact list.
- New Contact in Segment
Triggers when a contact is added to the selected segment.
- New List
Triggers when a new contact list is created in your Benchmark Email account.
- New Unsubscriber
Triggers when a contact unsubscribes from the selected email campaign.
- Add Contact to List
Adds a contact to a Benchmark Email contact list.
- Add list
Creates a new contact list in Benchmark Email.
- Delete contact
Deletes a contact from a Benchmark Email contact list.
- Find Contact
Finds contacts by email address across all lists, returning each list membership found.
- Get contact
Returns the details of one contact in a contact list, including its name, email, opt-in info and custom field values.
- Get email
Returns the details of an email campaign, including its subject, sender, contact lists and content.
- List contacts
Returns the contacts in a Benchmark Email contact list, optionally filtered by a search value or status.
- List emails
Returns the email campaigns in the Benchmark Email account, optionally filtered and sorted.
- List lists
Returns the contact lists in the Benchmark Email account.
- Unsubscribe Contact
Unsubscribes a contact by moving them from a list to the account's Do Not Contact (master unsubscribe) list.
- New Messaging Conversation
Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket.
- New Ticket
Polling trigger that fires when a new ticket is created.
- New User
Polling trigger that fires when a new user is created.
- Add Comment to Ticket
Adds a public or private comment to an existing ticket.
- Create Organization
Creates a new organization.
- Create Ticket
Creates a new ticket in Zendesk.
- Create User
Creates a new user (end-user or agent).
- Delete Ticket
Deletes a ticket by ID.
- Delete User
Soft-deletes a user by ID.
- Get Messaging User ID
Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging.
- Get Organization
Retrieves a single organization by ID.
- Get Ticket
Retrieves a single ticket by ID.
- Get User
Retrieves a single user by ID.
- List Organizations
Lists organizations in the account.
- List Ticket Comments
Lists all comments on a ticket.
- List Tickets
Lists tickets in the account.
- Search
Runs a Zendesk search query across tickets, users, and organizations.
- Search Users
Searches users by query (name, email, etc.).
- Update Organization
Updates an existing organization by ID.
- Update Ticket
Updates an existing ticket by ID.
- Update User
Updates an existing user by ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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More into Zendesk
Questions
Benchmark Email Classic and Zendesk, answered
What can start an automation from Benchmark Email Classic?
Any of Benchmark Email Classic's 6 triggers in the catalog, including New Contact, New Contact in Segment, New List and New Unsubscriber. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Zendesk when something happens in Benchmark Email Classic?
Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Zendesk to Benchmark Email Classic?
Yes. When something happens in Zendesk, your agent can act in Benchmark Email Classic too. This page covers both directions: Zendesk's triggers and Benchmark Email Classic's actions are listed here as well.
Do I have to build a connector for Benchmark Email Classic or Zendesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Benchmark Email Classic and Zendesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.