Connect BaseLinker and Groove

Both apps 49BaseLinker 25Groove 24

• Trigger
  New Order

  Triggers when a new confirmed order appears in the BaseLinker order manager.

• Action
  Add a Tracking Number

  Adds a tracking number from a courier shipment created outside BaseLinker to an order.

• Action
  Add CRM client

  Creates a new CRM client in BaseLinker, or updates an existing one when a CRM client ID is given. Returns the client's ID.

• Action
  Add Invoice

  Issues an invoice for an order in the BaseLinker order manager.

• Action
  Add Order

  Creates a new order in the Base (BaseLinker) order manager with buyer, delivery, billing and product details, and returns the new order's ID.

• Action
  Add order product

  Adds a product line item to an existing BaseLinker order and returns the new item's id.

• Action
  Add order return

  Creates a new order return in the BaseLinker return manager, optionally linked to an existing order, and returns its ID.

• Action
  Add Payment

  Records a payment on a BaseLinker order, setting the order's paid amount, date and comment.

• Action
  Add product

  Creates a new product in a BaseLinker (Base) inventory catalog and returns its product ID.

• Action
  Delete order

  Deletes an order from the BaseLinker order manager.

• Action
  Delete product

  Deletes a product from a BaseLinker product catalog.

• Action
  Find orders

  Finds orders in the Base order manager matching the filters you give (order ID, buyer email, status, source, dates). Returns up to 100 orders.

• Action
  Get CRM clients

  Returns CRM clients from BaseLinker, optionally filtered by client ID, email, phone, login, invoice company, tax ID, full name or status. Returns up to 100 clients.

• Action
  Get Order Fields

  Returns the custom extra fields defined for orders in BaseLinker, with each field's ID, name, editor type and allowed options.

• Action
  Get Order Package

  Returns the courier shipments (packages) created for a BaseLinker order, with tracking numbers, courier and tracking status.

• Action
  Get Order Returns

  Returns order returns from the BaseLinker return manager, optionally narrowed by order, return, date, status or source (up to 100 at a time).

• Action
  Get product

  Returns the full details of one product from a BaseLinker catalog, including prices, stock, text fields, images and variants.

• Action
  List inventories

  Returns the product catalogs (inventories) in your BaseLinker account, with their languages, price groups and warehouses.

• Action
  List order statuses

  Returns the order statuses created in the BaseLinker order manager, with their names, colors and groups.

• Action
  List products

  Returns the basic data (ID, SKU, EAN, name, prices and stock) of products in a BaseLinker catalog, optionally filtered by category, tag, SKU, EAN, name, price or stock.

• Action
  Update Order

  Updates selected fields of an existing BaseLinker order, such as addresses, comments, delivery details and extra fields. Fields left blank are not changed.

• Action
  Update Order Status

  Changes the status of a BaseLinker order to the status you choose.

• Action
  Update product

  Updates an existing product in a BaseLinker catalog. Only the fields you fill in are changed.

• Action
  Update product prices

  Updates the gross prices of up to 1000 products or variants in a BaseLinker catalog, per price group.

• Action
  Update product stock

  Updates the stock levels of products or variants in a BaseLinker catalog, per warehouse.

• Trigger
  Agent Replied

  Triggers when an agent replies to a ticket.

• Trigger
  Customer Added

  Triggers when a customer is created.

• Trigger
  Customer Replied

  Triggers when a customer replies to a ticket.

• Trigger
  Note Added

  Triggers when a note is added to a ticket.

• Trigger
  Ticket Assigned

  Triggers when a ticket is assigned.

• Trigger
  Ticket Closed

  Triggers when a ticket is closed.

• Trigger
  Ticket Opened

  Triggers when a ticket is opened.

• Trigger
  Ticket Started

  Triggers when a new ticket is created.

• Trigger
  Ticket Tagged

  Triggers when a ticket is tagged.

• Action
  Add label to ticket

  Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.

• Action
  Add message

  Adds a new message (reply or private note) to an existing Groove ticket.

• Action
  Add Note

  Adds a private note to a Groove ticket, visible only to agents.

• Action
  Change Assigned Agent

  Assigns a Groove ticket to a different agent, identified by the agent's email address.

• Action
  Change Ticket Mailbox

  Moves a ticket into a different mailbox.

• Action
  Change Ticket State

  Changes the state of a Groove ticket (unread, opened, pending, closed or spam).

• Action
  Close Ticket

  Closes a Groove ticket by setting its state to closed.

• Action
  Create New Ticket

  Creates a new ticket in Groove from a customer or agent, with its first message.

• Action
  Get customer

  Returns one Groove customer, looked up by email address, including their contact details and custom attributes.

• Action
  Get ticket

  Returns a single Groove ticket by its ticket number.

• Action
  List agents

  Returns the agents on your Groove account, optionally limited to one group.

• Action
  List mailboxes

  Returns all mailboxes in the Groove account, with each mailbox's name and email address.

• Action
  List messages

  Returns the messages and notes on a Groove ticket.

• Action
  Reopen Ticket

  Reopens a Groove ticket by setting its state to opened.

• Action
  Update customer

  Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.