Integration
Connect BackNine Insurance to SupportBee
When Case Created or Updated fires in BackNine Insurance, your agent runs Create Ticket in SupportBee. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want BackNine Insurance and SupportBee to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What BackNine Insurance can start in SupportBee
When Case Created or Updated in BackNine Insurance
then Create Ticket in SupportBee
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with BackNine Insurance and SupportBee
Triggers and actions 3 triggers · 27 actions
- Case Created or Updated
Triggers when a BackNine case is created or updated.
- Quote and Apply Application Created With Insured
Triggers when a Quote & Apply application first has the insured's contact email.
- Quote and Apply Application Updated
Triggers when a Quote & Apply application is created or updated.
- Get Appointment
Returns one carrier appointment with its advisor, carrier and status.
- Get Approved Domain
Returns one Quote & Apply website (approved domain) and its settings.
- Get Case
Returns one BackNine case with its insured, carrier, product, premium and status details.
- Get eApp
Returns one Quote & Apply application with its insured, product, agent and status.
- Get Pay Period
Returns one commission pay period with its amount and payee.
- Get Product
Returns one insurance product with its carrier and details.
- List Agencies
Returns a page of agencies you can access, optionally filtered by name or email.
- List Agents
Returns a page of agents you can access, optionally filtered by name or email.
- List Appointments
Returns a page of carrier appointments, optionally filtered by status group or carrier.
- List Approved Domains
Returns a page of your Quote & Apply websites (approved domains).
- List Cases
Returns a page of BackNine cases, optionally filtered by status or policy number.
- List eApps
Returns a page of Quote & Apply applications (eApps), optionally filtered by insured email or completion.
- List Payments
Returns a page of commission payments.
- List Pay Periods
Returns a page of commission pay periods.
- List Products
Returns a page of insurance products available in BackNine.
- Add comment
Adds a private (agent-only) comment to a SupportBee ticket.
- Add reply
Posts a reply to a SupportBee ticket. Admin users can reply on behalf of another agent.
- Archive ticket
Archives an unarchived SupportBee ticket.
- Create Ticket
Creates a New Ticket in your SupportBee account.
- Delete ticket
Permanently deletes a trashed SupportBee ticket. Only admins can delete tickets, and the ticket must be in the trash first.
- Find tickets by query
Returns up to 15 tickets, most recent activity first, that match the search keywords.
- Get ticket
Retrieves a single SupportBee ticket by its id.
- List comments
Lists all the comments on a SupportBee ticket.
- List replies
Lists all replies on a SupportBee ticket.
- List tickets
Returns the tickets in your SupportBee desk, most recently active first, optionally narrowed by status, assignee, label, requester or activity date.
- Trash ticket
Moves a ticket to the trash. A trashed ticket can then be deleted permanently with Delete ticket.
- Update ticket assignment
Assigns a SupportBee ticket to an agent. If the ticket is already assigned to a team, the agent must be a member of that team.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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More into SupportBee
Questions
BackNine Insurance and SupportBee, answered
What can start an automation from BackNine Insurance?
Any of BackNine Insurance's 3 triggers in the catalog, including Case Created or Updated, Quote and Apply Application Created With Insured and Quote and Apply Application Updated. Describe the moment in plain language and your agent picks the right one.
What can your agent do in SupportBee when something happens in BackNine Insurance?
Any of SupportBee's 12 actions, including Create Ticket, Update ticket assignment, Add comment and Add reply. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from SupportBee to BackNine Insurance?
SupportBee has no triggers in the catalog today, so automations start in BackNine Insurance. If you need the other direction, ask: your agent reads SupportBee's API documentation and adds it.
Do I have to build a connector for BackNine Insurance or SupportBee?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use BackNine Insurance and SupportBee without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.