Connect Azure DevOps and HelpCrunch

Both apps 37Azure DevOps 10HelpCrunch 27

• Trigger
  Code Push (Git)

  Triggers when commits are pushed to a Git repository in an Azure DevOps project.

• Trigger
  Completed Build

  Triggers when a build finishes in an Azure DevOps project, with its result (succeeded, failed, partially succeeded or canceled).

• Trigger
  New Work Item

  Triggers when a work item is created in an Azure DevOps project.

• Trigger
  New Work Item Comment

  Triggers when someone comments on a work item in an Azure DevOps project.

• Trigger
  Updated Work Item

  Triggers when a work item is updated in an Azure DevOps project, with the work item's current values and the list of fields that changed.

• Action
  Add Link to Work Item

  Adds a link to an Azure DevOps work item: a related, parent, child, predecessor, successor or duplicate link to another work item, or a hyperlink to a web page.

• Action
  Create Work Item

  Creates a new work item (such as a Task, Bug, Issue or User Story) in an Azure DevOps project.

• Action
  Find Work Item

  Finds work items in an Azure DevOps project that match a Work Item Query Language (WIQL) query, returning the matching work item IDs, or the matching links for a link query.

• Action
  Trigger Build

  Queues a new run of an Azure DevOps build pipeline, optionally for a specific branch or commit and with pipeline variables or parameters.

• Action
  Update Work Item

  Updates an existing Azure DevOps work item: changes its title, description, state, assignee, area, iteration, priority or tags, and can add a discussion comment. Fields left blank are not changed.

• Trigger
  Chat Assignee Updated

  Triggers when a HelpCrunch chat is assigned to a different agent.

• Trigger
  Chat Closed

  Triggers when a HelpCrunch chat is closed.

• Trigger
  Chat Status Updated

  Triggers when a HelpCrunch chat's status changes.

• Trigger
  Customer Email Updated

  Triggers when a HelpCrunch customer's email changes.

• Trigger
  Customer Tags Updated

  Triggers when a HelpCrunch customer's tags change.

• Trigger
  Customer Unsubscribed

  Triggers when a HelpCrunch customer unsubscribes.

• Trigger
  New Chat Created

  Triggers when a new chat is created in HelpCrunch.

• Trigger
  New Customer Created

  Triggers when a new customer is created in HelpCrunch.

• Action
  Add Customer Event

  Records a custom event against a HelpCrunch customer.

• Action
  Assign Chat

  Assigns a HelpCrunch chat to an agent.

• Action
  Create Chat

  Creates a HelpCrunch chat with a customer.

• Action
  Delete Customer

  Deletes a HelpCrunch customer.

• Action
  Find Chats

  Finds HelpCrunch chats whose field matches a value, such as the customer email or status.

• Action
  Find Customer

  Finds HelpCrunch customers whose field matches a value, such as by email.

• Action
  Get Chat

  Returns one HelpCrunch chat by ID.

• Action
  Get Customer

  Returns one HelpCrunch customer by ID.

• Action
  Get Organization

  Returns the HelpCrunch organization and whether the team is online.

• Action
  List Agents

  Returns the agents in the HelpCrunch account.

• Action
  List Applications

  Returns the HelpCrunch applications (website widget, mobile apps and messenger channels).

• Action
  List Chat Messages

  Returns the messages of a HelpCrunch chat, newest first.

• Action
  List Departments

  Returns the HelpCrunch departments and their agents.

• Action
  Send Message

  Posts a message or private note into a HelpCrunch chat.

• Action
  Snooze Chat

  Snoozes a HelpCrunch chat until a time.

• Action
  Tag Customer

  Adds tags to a HelpCrunch customer; unknown tags are created.

• Action
  Untag Customer

  Removes tags from a HelpCrunch customer.

• Action
  Update Chat Department

  Moves a HelpCrunch chat to a department.

• Action
  Update Chat Status

  Changes a HelpCrunch chat's status, such as closing it.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.