Integration
Connect awork and ManageEngine ServiceDesk Plus Cloud
When New Client fires in awork, your agent runs Add request task in ManageEngine ServiceDesk Plus Cloud, or New Problem in ManageEngine ServiceDesk Plus Cloud to Create Project Task in awork. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want awork and ManageEngine ServiceDesk Plus Cloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What awork and ManageEngine ServiceDesk Plus Cloud can do together
From awork to ManageEngine ServiceDesk Plus Cloud
When New Client in awork
then Add request task in ManageEngine ServiceDesk Plus Cloud
From ManageEngine ServiceDesk Plus Cloud to awork
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with awork and ManageEngine ServiceDesk Plus Cloud
Triggers and actions 10 triggers · 36 actions
- New Client
Fires when a new company/client is created in awork. Poll/webhook on companies resource creation event.
- New Project
Triggers when a new project is created.
- New Task
Triggers when a new task is created. The trigger only fires for tasks with a project assigned, not for private tasks.
- New Time Entry
Triggers when a new time entry is created.
- Updated Client
Fires when an existing company/client is updated in awork. Poll/webhook on companies resource update event.
- Updated Project
Fires when a project is updated in the awork workspace.
- Updated Task
Triggers when a task is updated. The trigger only fires for tasks with a project assigned, not for private tasks.
- Updated Time Entry
Triggers when a time entry is updated.
- Create Client
Creates a client (company) in awork and returns the created company.
- Create Project
Creates a new project.
- Create Project Task
Creates a task in an awork project.
- Create Time Entry
Creates a time entry for a user, optionally against a project/task, using startDateUtc+duration or startDateUtc+endDateUtc.
- Delete Client
Deletes a client (company) in awork, optionally moving, detaching or deleting its linked projects and tasks.
- Delete Project
Deletes an awork project and its tasks, optionally deleting its time entries too.
- Delete Project Task
Deletes an awork task by id.
- Delete Time Entry
Deletes a time entry in awork.
- Find Project Tasks by criteria
Returns up to 100 tasks of a project that match the specified filter criteria.
- Find Time Entries by criteria
Returns up to 100 time entries in the workspace that match the specified filter criteria.
- Get Client by ID
Finds a client by id
- Get Project by ID
Finds a project by id
- Get Task by ID
Returns a single awork task (project or private task) by its id, including status, assignees, project, tags, lists and custom field values.
- Get Time Entry
Returns a single awork time entry by its id, including its task, project, user, type of work and breaks.
- Search Clients
Returns up to 100 clients (companies) whose name contains the specified text.
- Search Projects
Returns up to 100 projects whose name contains the specified text, optionally narrowed by an additional filter.
- Search Users by Email
Returns the awork users whose contact information includes the specified email address.
- Update Client
Updates an existing client (company) by ID. Fields left blank keep their current values.
- Update Project
Updates fields (name, status, workflow, etc) on an existing awork project.
- Update Project Task
Updates fields (name, status, assignee, due date, etc) on an existing awork task.
- Update Time Entry
Updates an existing awork time entry: its times or duration, type of work, project, task, note and billing flags.
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add problem
Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
awork and ManageEngine ServiceDesk Plus Cloud, answered
What can start an automation from awork?
Any of awork's 8 triggers in the catalog, including New Client, New Project, New Task and New Time Entry. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in awork?
Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ManageEngine ServiceDesk Plus Cloud to awork?
Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in awork too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and awork's actions are listed here as well.
Do I have to build a connector for awork or ManageEngine ServiceDesk Plus Cloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use awork and ManageEngine ServiceDesk Plus Cloud without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.