Connect Auphonic and Trengo

Both apps 32Auphonic 14Trengo 18

• Trigger
  New Production

  Fires when a production created from the chosen preset finishes processing (Done or Error).

• Action
  Add production using simple API

  Creates a singletrack Auphonic production in one request: sets the input audio, metadata and audio processing options, optionally based on a preset, and optionally starts processing right away.

• Action
  Create Preset

  Creates a new Auphonic preset with the given name and returns its UUID.

• Action
  Create Production

  Creates a new Auphonic audio production, optionally from a preset, with metadata, output files, algorithms, chapters and outgoing services, and optionally starts processing right away.

• Action
  Delete production

  Delete a production.

• Action
  Get preset

  Get the full details of one Auphonic preset: name, audio algorithms, output files, outgoing services, metadata and more.

• Action
  Get production

  Returns the full details of one Auphonic production: status, metadata, algorithms, output files, outgoing services, chapters and audio statistics.

• Action
  Get production status

  Returns the current processing status code and status text of an Auphonic production.

• Action
  Get user

  Returns the account information and notification settings of the connected Auphonic user, including available credits.

• Action
  List productions

  Lists the productions in the connected Auphonic account, newest first.

• Action
  Start production

  Starts audio post production processing for an existing Auphonic production.

• Action
  Stop production

  Stops a production that is currently processing in Auphonic.

• Action
  Update production

  Update a production.

• Action
  Upload production file

  Uploads an audio/video file and/or a cover image to an existing Auphonic production.

• Trigger
  New Internal Note

  Fires when an internal note is added to a Trengo ticket.

• Trigger
  New Outbound Message

  Triggers when an outbound message is created.

• Trigger
  Ticket Label Added

  Triggers when a label is added to a conversation.

• Action
  Add internal note to ticket

  Adds an internal note (visible only to agents) to a Trengo ticket.

• Action
  Add ticket

  Create a new support ticket.

• Action
  Add ticket label

  Attaches an existing label to a Trengo ticket.

• Action
  Create a Contact

  Creates a contact on a Trengo channel. If a contact with the same identifier already exists on that channel, Trengo returns the existing contact instead of creating a duplicate.

• Action
  Create webhook

  Subscribes a URL to one Trengo webhook event type. Used by Trengo instant triggers to register their delivery URL on activation.

• Action
  Delete contact

  Delete a contact by id.

• Action
  Delete ticket

  Delete a ticket by id.

• Action
  Find a Contact

  Returns the Trengo contacts that match the search term.

• Action
  Get contact

  Retrieve a single Trengo contact by its id.

• Action
  Get webhook

  Fetches a webhook by ID, including the event it listens for, the address it sends to and its signing secret. An error occurs if the webhook is not found.

• Action
  List contacts

  List all contacts.

• Action
  List labels

  Lists the ticket labels defined in the Trengo account (first page).

• Action
  List tickets

  Returns all tickets the connected user is authorized to see, optionally filtered by status, contact, users, channels, labels, last message type or update time.

• Action
  Send a Message

  Sends a reply message on an existing Trengo ticket, over the ticket's own channel.

• Action
  Update contact

  Update an existing contact by id.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.