Connect Air and Groove

Both apps 56Air 32Groove 24

• Trigger
  Asset Custom Field Updated

  Triggers when the custom field values on an asset change (or a new asset appears with custom field values), checking the most recently updated assets.

• Trigger
  Board Custom Field Updated

  Triggers when the custom field values on a board change (also fires once for each board when first seen). Returns the board with its current custom field values.

• Trigger
  New Asset

  Triggers when a new asset is added to the Air workspace, optionally limited to a board, showcase, tag or search.

• Trigger
  New Board

  Triggers when a new board is created in your Air workspace.

• Trigger
  Tag Added to Asset

  Triggers when a tag is added to an asset in your Air workspace, once per asset and tag.

• Action
  Add Assets to a Board

  Adds one or more assets to a board in your Air workspace.

• Action
  Add Guest to a Board

  Invites a person by email as a guest on an Air board with the chosen guest role.

• Action
  Add Tags to an Asset Version

  Adds an existing tag to a specific version of an asset in Air.

• Action
  Apply a Custom Field to a Board

  Sets the value of a custom field on an Air board — text or date for plain fields, or selected options for single- and multi-select fields.

• Action
  Apply a Custom Field to an Asset

  Sets the value of one custom field on an asset — text or date for plain fields, or chosen option(s) for single- and multi-select fields.

• Action
  Apply Custom Fields to an Asset

  Sets the value or selected options of one custom field on an Air asset.

• Action
  Create a Board

  Creates a board in your Air workspace, at the top level, at the root of a library, or inside another board.

• Action
  Create a Custom Field

  Creates a new custom field in the Air workspace, optionally with its list of choices for a select field.

• Action
  Find Assets

  Returns the assets in your Air workspace that match a search term, board, showcase, tag, custom field value or creation date range.

• Action
  Find Boards

  Finds boards in your Air workspace by name, optionally limited to a parent board, showcase or library. Returns the matching boards, most recently updated first.

• Action
  Find Custom Fields

  Searches the workspace's custom fields by name and returns the matching fields.

• Action
  Find Guests of a Board

  Returns the guests of an Air board, accepted guests first, optionally filtered by email address.

• Action
  Generate an Upload URL

  Creates a new asset (or a new version of an existing asset) in Air and returns the URL to upload the file's bytes to.

• Action
  Get Asset by ID

  Returns an Air asset by its id, including its custom field values and cover version details (file name, type, size, tags and preview URLs).

• Action
  Get Asset Parent Boards

  Returns the boards that contain a given Air asset, most recently created first.

• Action
  Get Asset Version by ID

  Returns one version of an asset, including its file details, tags, preview URLs and IPTC/EXIF metadata.

• Action
  Get Board by ID

  Returns a single Air board by its ID, including its title, description, parent board, dates and custom field values.

• Action
  Get Custom Field by ID

  Returns one Air custom field, including its name, type and the choices of a select field.

• Action
  Get or Create Tags

  Returns the tag with the given name, creating it in the Air workspace first if it does not already exist.

• Action
  Import a File From a URL

  Imports a file into Air from a public URL, creating a new asset or a new version of an existing asset. Returns the import id to check its status.

• Action
  Remove an Asset From a Board

  Removes an asset from a board in your Air workspace. The asset itself is not deleted.

• Action
  Remove Guest From a Board

  Removes a guest from a board, revoking their access to it.

• Action
  Status of an Import

  Returns the current status of a file import (pending, in progress, failed or succeeded), with error details when it failed.

• Action
  Update a Board

  Updates the title, description or parent board of an existing Air board.

• Action
  Update an Asset Version

  Updates the title and/or description of an asset version in Air.

• Action
  Update Role of Guest

  Changes the role of a guest on an Air board.

• Action
  Upload a File

  Uploads a file from a URL into your Air workspace as a new asset, or as a new version of an existing asset.

• Trigger
  Agent Replied

  Triggers when an agent replies to a ticket.

• Trigger
  Customer Added

  Triggers when a customer is created.

• Trigger
  Customer Replied

  Triggers when a customer replies to a ticket.

• Trigger
  Note Added

  Triggers when a note is added to a ticket.

• Trigger
  Ticket Assigned

  Triggers when a ticket is assigned.

• Trigger
  Ticket Closed

  Triggers when a ticket is closed.

• Trigger
  Ticket Opened

  Triggers when a ticket is opened.

• Trigger
  Ticket Started

  Triggers when a new ticket is created.

• Trigger
  Ticket Tagged

  Triggers when a ticket is tagged.

• Action
  Add label to ticket

  Adds one or more labels to a Groove ticket, keeping its existing labels, and returns the updated ticket.

• Action
  Add message

  Adds a new message (reply or private note) to an existing Groove ticket.

• Action
  Add Note

  Adds a private note to a Groove ticket, visible only to agents.

• Action
  Change Assigned Agent

  Assigns a Groove ticket to a different agent, identified by the agent's email address.

• Action
  Change Ticket Mailbox

  Moves a ticket into a different mailbox.

• Action
  Change Ticket State

  Changes the state of a Groove ticket (unread, opened, pending, closed or spam).

• Action
  Close Ticket

  Closes a Groove ticket by setting its state to closed.

• Action
  Create New Ticket

  Creates a new ticket in Groove from a customer or agent, with its first message.

• Action
  Get customer

  Returns one Groove customer, looked up by email address, including their contact details and custom attributes.

• Action
  Get ticket

  Returns a single Groove ticket by its ticket number.

• Action
  List agents

  Returns the agents on your Groove account, optionally limited to one group.

• Action
  List mailboxes

  Returns all mailboxes in the Groove account, with each mailbox's name and email address.

• Action
  List messages

  Returns the messages and notes on a Groove ticket.

• Action
  Reopen Ticket

  Reopens a Groove ticket by setting its state to opened.

• Action
  Update customer

  Updates a customer's profile details, such as name, company, title and contact info, identified by their email address.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.