Connect Adyen to Hippo

Both apps 25Adyen 12Hippo 13

• Trigger
  New payment authorisation

  Webhook AUTHORISATION: result of authorisation request.

• Trigger
  New refund

  Webhook REFUND: result of refund request.

• Action
  Add payment

  Starts a payment (authorisation) in Adyen Checkout for the given amount, payment method and merchant account, and returns the payment's PSP reference and result code.

• Action
  Add payment link

  Creates an Adyen Pay by Link payment link that a shopper can open to pay the given amount.

• Action
  Cancel payment

  Cancels an authorised payment that has not been captured yet, releasing the funds back to the shopper. The final outcome arrives later in Adyen's CANCELLATION webhook.

• Action
  Capture payment

  Captures an authorised payment (full or partial amount). Adyen processes the capture asynchronously: the response always has status "received" and the final outcome arrives later in a CAPTURE webhook.

• Action
  Delete stored payment method

  Deletes (disables) a shopper's stored payment details token in Adyen.

• Action
  Get payment link

  Retrieves the details of a payment link, including its amount, status (active, completed, expired or paymentPending), url and expiry.

• Action
  List payment methods

  Retrieves the payment methods available for a transaction, based on details such as amount, country and currency, plus the shopper's stored payment methods when a shopper reference is given.

• Action
  List stored payment methods

  Lists the tokens for payment details stored for a shopper, with a summary of each stored card or account.

• Action
  Refund payment

  Refunds a captured Adyen payment, fully or partially. Adyen acknowledges the request immediately; the final outcome arrives later in a REFUND notification.

• Action
  Update payment link

  Updates the status of an Adyen payment link. Adyen only allows setting the status to expired, which forces the link to expire so shoppers can no longer pay with it.

• Action
  Add custom event

  Create a custom event for a user (Automation/Create custom event in Hippo Postman docs): app_secret_key, user_unique_key, event_type, etc.

• Action
  Create Conversation

  Creates a new conversation in the system

• Action
  Create or Update User

  Create a new user or update an existing one

• Action
  Create Summary of Ticket History

  Creates a summary of all notes and comments added in the ticket

• Action
  Create Ticket

  Creates a new ticket in the system

• Action
  Get ticket

  Get ticket details by ticket_id. POST to Hippo ticketing API (Ticketing/Get Ticket Details in the Postman docs) with ticket_id, app_secret_key.

• Action
  List conversations

  Fetch a customer's conversation list (Chat/Fetch customer conversation list): email, app_secret_key, start, limit.

• Action
  List messages

  Fetch messages and chat details for a channel (Chat/Fetch messages and chat details): channel_id, app_secret_key, start, limit.

• Action
  Send Broadcast to Users

  Sends broadcast messages through hippo

• Action
  Send Message

  Sends a message in an existing chat

• Action
  Update Due Date of Ticket

  Updates due date of an existing ticket

• Action
  Update Ticket Priority

  Updates the priority of a ticket

• Action
  Update Ticket Status

  Update status of a ticket

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.