Integration
Connect Accredible Certificates and Freshservice
When New Credential Created fires in Accredible Certificates, your agent runs Add Attachment to a Ticket in Freshservice, or New or Updated Change in Freshservice to Add evidence item in Accredible Certificates. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Accredible Certificates and Freshservice to do together?
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https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Accredible Certificates and Freshservice can do together
From Accredible Certificates to Freshservice
When New Credential Created in Accredible Certificates
then Add Attachment to a Ticket in Freshservice
From Freshservice to Accredible Certificates
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Accredible Certificates and Freshservice
Triggers and actions 12 triggers · 46 actions
- New Credential Created
Triggers when a new credential (certificate or badge) is created in your Accredible account.
- New Credential Published
Triggers when a credential (certificate or badge) is published in Accredible, optionally limited to one group or recipient.
- Add department
Creates a new department in your Accredible account, with its name, website, logo and branding images.
- Add design
Creates a new certificate or badge design in Accredible from encoded design content.
- Add evidence item
Adds an evidence item (a file, link, video, grade or transcript) to an existing credential so it is shown on the recipient's certificate or badge page.
- Add group
Creates a group in Accredible representing a course or achievement, which credentials can then be issued from.
- Add reference
Adds a reference (a testimonial from a teacher, manager, mentor or colleague) to an existing credential.
- Create Credential
Creates a credential (certificate or badge) for a recipient in one of your groups, optionally with evidence items and references.
- Create Evidence - Transcript
Adds a transcript to a credential as an evidence item, shown on the recipient's certificate or badge.
- Delete Credential
Deletes a credential (certificate or badge) from your Accredible account and returns the record that was removed.
- Delete group
Deletes a group (a course or achievement) from your Accredible account and returns the deleted group.
- Find Credentials
Returns the credentials that match the criteria you supply, such as recipient email, recipient name, group, or issue date range.
- Find designs
Returns the certificate and badge designs in your Accredible account, optionally narrowed by kind or meta data.
- Find Groups
Returns the groups (courses or achievements) whose name, course name, department, collection, metadata or last-updated date match the criteria you give.
- Generate credential PDF
Generates a PDF of a published credential and returns a link to download it.
- Get credential
Returns one credential by its id, including its recipient, group, custom attributes, evidence, references, skills and image links.
- Get group
Returns a group (a course or achievement) with its course details, design, collections, earning criteria and skills.
- List credentials
Returns every credential in your Accredible account, oldest first, optionally narrowed to one group, a publish state, a recipient or a date range.
- List groups
Returns every group (course or achievement) in your Accredible account, optionally narrowed by department, collection, name or last-updated date.
- Update Credential
Updates an existing credential's recipient details, course information, dates, custom attributes, evidence and references. Only the fields you fill in are changed.
- Update group
Updates an existing group (course or achievement) in Accredible, changing its name, course details, designs, expiry and skills settings.
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
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Questions
Accredible Certificates and Freshservice, answered
What can start an automation from Accredible Certificates?
Any of Accredible Certificates's 2 triggers in the catalog, including New Credential Created and New Credential Published. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshservice when something happens in Accredible Certificates?
Any of Freshservice's 27 actions, including Create Change, Create Problem, Create Release and Create Ticket. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshservice to Accredible Certificates?
Yes. When something happens in Freshservice, your agent can act in Accredible Certificates too. This page covers both directions: Freshservice's triggers and Accredible Certificates's actions are listed here as well.
Do I have to build a connector for Accredible Certificates or Freshservice?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Accredible Certificates and Freshservice without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.