Integration
Connect 800.com and TOPdesk
When Completed Call fires in 800.com, your agent runs Add change in TOPdesk, or New First Line Incident in TOPdesk to Create Contact in 800.com. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want 800.com and TOPdesk to do together?
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Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What 800.com and TOPdesk can do together
From 800.com to TOPdesk
When Completed Call in 800.com
then Add change in TOPdesk
From TOPdesk to 800.com
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with 800.com and TOPdesk
Triggers and actions 8 triggers · 33 actions
- Completed Call
Triggers when a call on one of your 800.com numbers is completed.
- New Contact
Triggers when a new contact is added to an 800.com company.
- Started Call
Triggers when a call starts on one of your 800.com numbers.
- Add calendar event
Creates an event (appointment) on an 800.com calendar, optionally linked to a contact or call.
- Create Contact
Creates a contact in an 800.com company.
- Create Contact List
Creates a contact list in an 800.com company.
- Delete Contact
Deletes an 800.com contact.
- Delete contact list
Deletes a contact list from your 800.com account.
- Find available numbers
Searches 800.com for toll-free or local phone numbers available to purchase, optionally matching a vanity word or digits.
- Get call activity
Returns the activity details of a call, including caller, recipient, duration, recording and marketing source attribution.
- Get Contact
Returns one 800.com contact by ID.
- Get contact list
Returns the details of a single 800.com contact list, including its name and contact count.
- Get conversation
Returns one inbox conversation, including its recipient, number, contact, latest item and unread count.
- List calendars
Returns all booking calendars in an 800.com company, with their scheduling and notification settings.
- List calls
Returns the calls on an 800.com company, optionally filtered by date range and call state.
- List Companies
Returns the 800.com companies your account can access, with their IDs.
- List Contact Lists
Returns the contact lists in an 800.com company.
- List Contacts
Returns a page of contacts in an 800.com company.
- List conversation items
Returns the calls, messages, voicemails, faxes and scheduled messages in an 800.com inbox conversation.
- List conversations
Returns the inbox conversations (calls, messages, voicemails, faxes) for an 800.com company, optionally filtered by type, date, recipient, status or search term.
- List number templates
Returns the number templates (call routing and notification setups) for an 800.com company, optionally filtered by search text or business unit.
- Remove contacts from list
Removes one or more contacts from an 800.com contact list and returns the updated list.
- Send Message
Sends an SMS or MMS from one of your 800.com numbers.
- Update Contact
Updates fields on an 800.com contact; blank fields are left unchanged.
- Update contact list
Updates an 800.com contact list's name and, optionally, its member contacts.
- Update number
Updates a phone number's settings in 800.com, such as its label, routing, recording, SMS and notification options.
- New First Line Incident
Triggers when a new first-line incident is created in TOPdesk.
- New Incident
Triggers when a new incident is created in TOPdesk.
- New Major Incident
Triggers when a new major incident is created in TOPdesk.
- New Second Line Incident
Triggers when a new second-line incident is created in TOPdesk.
- Updated Incident
Triggers when an incident in TOPdesk is created or updated.
- Add change
Creates a new change (request for change) in TOPdesk Change Management as an operator, from a template or from a brief description and change type.
- Create an Incident
Creates a new incident in TOPdesk, registered for a known person or an unregistered caller.
- Find Branch
Finds a TOPdesk branch by its exact name and returns its ID and details.
- Find changes
Finds changes in TOPdesk Change Management that match a search filter, such as a change number, status or brief description.
- Find Incident
Returns the TOPdesk incident with the given incident number.
- Find Last Action
Returns the most recent action (progress-trail entry) on a TOPdesk incident, found by incident number.
- Find Person
Finds a TOPdesk person (caller) by full name or email address and returns their ID and details.
- Get change
Returns the full details of a change, looked up by its id or its change number.
- Update change
Updates an existing TOPdesk change: description, requests, progress trail actions, status, classification, requester, assignee and planned dates.
- Update Incident
Updates an existing TOPdesk incident, found by its incident number. Only the fields you fill in are changed; an action text is added to the progress trail.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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More into TOPdesk
Questions
800.com and TOPdesk, answered
What can start an automation from 800.com?
Any of 800.com's 3 triggers in the catalog, including Completed Call, New Contact and Started Call. Describe the moment in plain language and your agent picks the right one.
What can your agent do in TOPdesk when something happens in 800.com?
Any of TOPdesk's 10 actions, including Create an Incident, Update change, Update Incident and Add change. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from TOPdesk to 800.com?
Yes. When something happens in TOPdesk, your agent can act in 800.com too. This page covers both directions: TOPdesk's triggers and 800.com's actions are listed here as well.
Do I have to build a connector for 800.com or TOPdesk?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use 800.com and TOPdesk without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.