Integration
Connect 800.com and Freshservice
When Completed Call fires in 800.com, your agent runs Add Attachment to a Ticket in Freshservice, or New or Updated Change in Freshservice to Create Contact in 800.com. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want 800.com and Freshservice to do together?
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Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Grok
Open grok.com/connectors, choose New Connector, then Custom, and paste the address. Grok signs you in in your browser.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What 800.com and Freshservice can do together
From 800.com to Freshservice
When Completed Call in 800.com
then Add Attachment to a Ticket in Freshservice
From Freshservice to 800.com
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with 800.com and Freshservice
Triggers and actions 13 triggers · 50 actions
- Completed Call
Triggers when a call on one of your 800.com numbers is completed.
- New Contact
Triggers when a new contact is added to an 800.com company.
- Started Call
Triggers when a call starts on one of your 800.com numbers.
- Add calendar event
Creates an event (appointment) on an 800.com calendar, optionally linked to a contact or call.
- Create Contact
Creates a contact in an 800.com company.
- Create Contact List
Creates a contact list in an 800.com company.
- Delete Contact
Deletes an 800.com contact.
- Delete contact list
Deletes a contact list from your 800.com account.
- Find available numbers
Searches 800.com for toll-free or local phone numbers available to purchase, optionally matching a vanity word or digits.
- Get call activity
Returns the activity details of a call, including caller, recipient, duration, recording and marketing source attribution.
- Get Contact
Returns one 800.com contact by ID.
- Get contact list
Returns the details of a single 800.com contact list, including its name and contact count.
- Get conversation
Returns one inbox conversation, including its recipient, number, contact, latest item and unread count.
- List calendars
Returns all booking calendars in an 800.com company, with their scheduling and notification settings.
- List calls
Returns the calls on an 800.com company, optionally filtered by date range and call state.
- List Companies
Returns the 800.com companies your account can access, with their IDs.
- List Contact Lists
Returns the contact lists in an 800.com company.
- List Contacts
Returns a page of contacts in an 800.com company.
- List conversation items
Returns the calls, messages, voicemails, faxes and scheduled messages in an 800.com inbox conversation.
- List conversations
Returns the inbox conversations (calls, messages, voicemails, faxes) for an 800.com company, optionally filtered by type, date, recipient, status or search term.
- List number templates
Returns the number templates (call routing and notification setups) for an 800.com company, optionally filtered by search text or business unit.
- Remove contacts from list
Removes one or more contacts from an 800.com contact list and returns the updated list.
- Send Message
Sends an SMS or MMS from one of your 800.com numbers.
- Update Contact
Updates fields on an 800.com contact; blank fields are left unchanged.
- Update contact list
Updates an 800.com contact list's name and, optionally, its member contacts.
- Update number
Updates a phone number's settings in 800.com, such as its label, routing, recording, SMS and notification options.
- Deleted Ticket
Triggered when a ticket is deleted.
- New or Updated Change
Triggered by a new or updated change in Freshservice.
- New or Updated Release
Triggered by a new or updated release.
- Two-way sync new and updated changes
Triggered by new and updated changes
- Two-way sync new and updated problems with PagerDuty ID
A trigger for two-way syncing new and updated problems having a PagerDuty ID. Can only be used with two-way sync actions.
- Two-way sync new and updated releases
Triggered by new or updated release
- Two-way sync new and updated tickets
A trigger for two-way syncing new and updated tickets. Can only be used with two-way sync actions.
- Updated Change
Triggered when a change is updated (created_at differs from updated_at).
- Updated Problem
Triggered when a problem is updated (created_at != updated_at).
- Updated Release
Triggered when a release is updated.
- Add Attachment to a Ticket
Adds an attachment from a url to a specified ticket.
- Add Attachment to a Ticket (Cisco)
Adds an attachment from a url to a specified ticket.
- Add Note To A Problem
Adds a note to a problem provided its id.
- Add Note to a Ticket
Adds a private or public note to a ticket.
- Create Change
Creates a change.
- Create Problem
Creates a problem.
- Create Release
Creates a release.
- Create Ticket
Creates a new ticket in Freshservice.
- Delete change
Deletes a change request in Freshservice.
- Delete Problem
Deletes a problem given its ID.
- Delete Ticket
Deletes a ticket given its ID.
- Get agent
Returns the details of a single agent in Freshservice, including their custom field values.
- Get change
Returns a single change request by its ID, including its custom fields.
- Get problem
Returns a single Freshservice problem by its ID, including its custom fields.
- Get release
Returns a Freshservice release by its ID, including its planning details, associated assets and changes, and custom fields.
- Get requester
Returns a single requester's details, including contact info, departments and custom fields.
- Get Ticket
Retrieves a single ticket by ID.
- List Agents
Lists agents.
- List changes
Returns change requests in Freshservice, optionally filtered by view, requester or last-updated time.
- List problems
Returns the problems in your Freshservice account, optionally only those updated since a given time.
- List releases
Returns the releases in your Freshservice account, optionally only those updated since a given time.
- List Requesters
Lists requesters.
- List Tickets
Lists tickets, optionally filtered.
- Reply to a Ticket
Adds a public reply to a ticket.
- Two-way sync delete ticket
Deletes a ticket. For use only with two-way sync delete triggers.
- Update Change
Updates a change given its ID.
- Update Problem
Updates a problem given its ID.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
800.com and Freshservice, answered
What can start an automation from 800.com?
Any of 800.com's 3 triggers in the catalog, including Completed Call, New Contact and Started Call. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Freshservice when something happens in 800.com?
Any of Freshservice's 27 actions, including Create Change, Create Problem, Create Release and Create Ticket. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Freshservice to 800.com?
Yes. When something happens in Freshservice, your agent can act in 800.com too. This page covers both directions: Freshservice's triggers and 800.com's actions are listed here as well.
Do I have to build a connector for 800.com or Freshservice?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use 800.com and Freshservice without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.